Lead Mitigation Technician

Insurcomm Restoration; Southampton Township (NJ); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

401(k) with company match

Comprehensive health, dental, and vision coverage

Generous PTO and holidays

Job summary

A leading restoration company is seeking a Lead Mitigation Technician to supervise crews during emergency situations. Responsibilities include assessing property damage, managing workflows, and ensuring proper documentation processes. Candidates should hold IICRC WRT certification or be willing to obtain it, possess strong leadership and communication skills, and be able to perform physically demanding tasks. The position offers competitive pay and comprehensive benefits, including health coverage and a 401(k) plan.

Qualifications

• Certification in IICRC WRT is required or willing to obtain immediately.
• Able to lift up to 50 lbs and perform physically demanding tasks.
• Prior experience in restoration, mitigation, or construction is needed.

Responsibilities

• Lead and supervise crews on job sites.
• Respond to emergency calls and assess damage.
• Document job progress through software and photos.

Skills

Leadership skills

Communication skills

Physical labor capability

Customer-service mindset

Education

IICRC WRT certification

AMRT certification (preferred)

Tools

Proven Jobs software

Docusketch software

Microsoft Teams

Job description

Overview

Lead Mitigation Technician (Crew Chief Level) at Insurcomm Restoration | Fortify Companies — Field-Based, Full-Time position based in Southampton, NJ. Pay: $24.00 – $28.00 per hour.

Responsibilities

• Lead and supervise mitigation crews on residential and commercial job sites.
• Respond to emergency mitigation calls and assess property damage from fire, water, mold, and weather-related events.
• Perform and oversee water extraction, structural drying, and mitigation services in accordance with IICRC standards.
• Develop drying plans and monitor progress to ensure proper equipment placement and moisture goals are met.
• Remove and dispose of damaged building materials safely and efficiently.
• Decontaminate, clean, and deodorize affected interior spaces.
• Collaborate with the Contents Division to clean, pack, and store salvageable items.
• Document job progress through photos, moisture readings, and detailed notes using PSA and other required software.
• Communicate clearly and professionally with clients, adjusters, and internal teams.
• Maintain a clean, organized, and safe job site at all times; ensure proper setup, operation, cleaning, and storage of tools and equipment.
• Train and mentor Mitigation Technicians to uphold quality and safety standards.
• Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use.

Qualifications

• Required:
  • IICRC WRT certification (or willingness to obtain immediately).
  • Prior experience in restoration, mitigation, or construction.
  • Ability to lead a crew and manage job-site workflow.
  • Proficiency with hand and power tools.
  • Ability to lift up to 50 lbs and perform physical labor in varying environments.
  • Strong communication, leadership, and interpersonal skills.
  • Strong customer-service mindset and social awareness.
  • Acceptable driving record and reliable attendance/punctuality.
  • Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch).
  • Team-oriented mindset with a positive, solution-focused attitude.
• Preferred:
  • AMRT (Applied Microbial Remediation Technician) certification.
  • Experience with PSA or similar job-management platforms.
  • Experience training or mentoring team members.

Benefits

• Competitive hourly pay based on experience.
• Comprehensive health, dental, and vision coverage.
• 401(k) with company match.
• Generous PTO and holidays; company vehicle (role dependent).
• Company technology stipend and gear/branded materials.
• Ongoing training and certification support.

Equal Opportunity Employer

Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. All qualified applicants will receive consideration for employment. We believe that diverse perspectives strengthen our teams and help us better serve our customers and communities.