Lead Mitigation Technician

Fortify Companies; Cincinnati (OH); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive health, dental, and vision coverage

401(k) with company match

Generous PTO and paid holidays

Company vehicle depending on role

Ongoing training and certification support

Job summary

A restoration services company in Cincinnati is seeking a Lead Mitigation Technician to oversee emergency restoration projects for fire, water, mold, and storm damage. The ideal candidate will have strong leadership skills, IICRC certification, and a customer-focused mindset. Responsibilities include leading crews, assessing damage, performing mitigation services, and ensuring project safety and regulations. The position offers competitive pay, health coverage, 401(k), PTO, and training support.

Qualifications

• IICRC WRT certification or willingness to obtain it immediately.
• Prior experience in restoration, mitigation, or construction.
• Ability to manage job site workflow and lead a crew.

Responsibilities

• Lead and supervise mitigation crews on residential and commercial job sites.
• Respond to emergency mitigation calls and assess property damage.
• Perform and oversee water extraction, structural drying, and mitigation services.

Skills

Leadership

Communication Skills

Customer Service Mindset

Proficiency with Hand and Power Tools

Education

IICRC WRT certification

ASD (Applied Structural Drying) certification

Tools

Microsoft Teams

Proven Jobs

Encircle

Docusketch

Job description

LEAD MITIGATION TECHNICIAN (Crew Chief Level)

Insurcomm Restoration | Fortify Companies
Field-Based | Full-Time | Cincinnati, OH
Pay: $23.00 - $28.00 per hour

About the Job

As a Lead Mitigation Technician, you will take charge on emergency restoration projects for families and businesses affected by fire, water, mold, sewer, and storm damage. You are not only on the front lines of recovery—you lead the crew, set the standard for safety and professionalism, and ensure projects are executed efficiently and in accordance with company and IICRC standards.

What You’ll Do

• Lead and supervise mitigation crews on residential and commercial job sites
• Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events
• Perform and oversee water extraction, structural drying, and mitigation services in accordance with IICRC standards
• Develop drying plans and monitor progress to ensure proper equipment placement and moisture goals are met
• Remove and dispose of damaged building materials safely and efficiently
• Decontaminate, clean, and deodorize affected interior spaces
• Collaborate with the Contents Division to clean, pack, and store salvageable items
• Document job progress through photos, moisture readings, and detailed notes using PSA and other required software
• Communicate clearly and professionally with clients, adjusters, and internal teams
• Maintain a clean, organized, and safe job site at all times
• Ensure proper setup, operation, cleaning, and storage of tools and equipment
• Train and mentor Mitigation Technicians to uphold quality and safety standards
• Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use

What You’ll Bring

• Required
• IICRC WRT certification (or willingness to obtain immediately)
• Prior experience in restoration, mitigation, or construction
• Demonstrated ability to lead a crew and manage job site workflow
• Proficiency with hand and power tools
• Ability to lift up to 50 lbs and perform physical labor in varying environments
• Strong communication, leadership, and interpersonal skills
• Strong social awareness and customer service mindset
• Acceptable driving record
• Reliable attendance and punctuality
• Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch)
• Team‑oriented mindset with a positive, solution‑focused attitude
• Preferred
• ASD (Applied Structural Drying) certification
• Experience with PSA or similar job management platforms
• Experience training or mentoring team members

What We Offer

• Competitive hourly pay based on experience
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and 9 paid holidays
• Company vehicle (role dependent)
• Company technology stipend (monthly)
• Company gear and branded materials; $300 of swag bucks to use on our company merch site
• Ongoing training and certification support
• Hands‑on leadership role with meaningful impact in the community
• Supportive team culture focused on safety and excellence
• Clear growth path within a PE‑backed, expanding organization
• Paid training and certification advancement
• Values‑driven, collaborative team that has your back

Equal Opportunity Employer

Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment. We believe that diverse perspectives strengthen our teams and help us better serve our customers and communities.