Lead Medical Support Assistant

U.S. Department of Veterans Affairs; Redlands (CA); On-site; USD 56,000 - 68,000; Full time

Job summary

U.S. Department of Veterans Affairs in Redlands, CA seeks a Lead Medical Support Assistant (LMSA) for the Community Care service at the Loma Linda VA Clinic.

The LMSA coordinates assignments and daily workload across an interdisciplinary unit, ensures staffing coverage, reviews training records, and identifies training needs to support multiple clinics. Responsibilities include staff development, coordinating with care teams, and delivering prompt patient service.

Qualifications

• Citizenship requirements as per VA policy
• English language proficiency required
• High school diploma or GED or equivalent
• Foreign education considerations for creditability
• Grandfathering provisions for current VA employees
• GS-07 grade criteria and KSAs demonstrated in experience and knowledge of medical terminology

Responsibilities

• Lead Medical Support Assistant responsibilities include coordinating assignments and workflow across clinics
• Assess daily workload and ensure proper staffing coverage
• Evaluate training records and determine training needs for MSAs
• Provide staff development and training and manage staffing/workflow priorities
• Offer direct customer/patient service and resolve issues promptly
• Follow up to ensure satisfactory resolution and communicate clearly to patients and staff

Job description

Summary

Serves as the Lead Medical Support Assistant (LMSA) for the Community Care service at Loma Linda VA Clinic Redlands CA. The LMSA is responsible for the coordination of assignments and workflow found in an interdisciplinary unit. The LMSA is responsible for daily workload assessments - assigning work - assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.

Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency
• MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005 - Part II - Chapter 3 - Section A - paragraph 3.j Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Foreign Education: To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).Grandfathering Provision: Employees in VHA in this occupation - under a permanent - appropriate - and legal placement on the effective date of the qualification standard - are considered to have met all qualification requirements for the grade and/or assignment held - including positive education and registration/certification where applicable
• For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed - the following provisions apply: Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard
• Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation
• Grade Determinations: In addition to the basic requirements for employment listed above - the following experience criteria must be met when determining the grade of candidates.Lead Medical Support Assistant - GS-07: Experience: One year of experience equivalent to the GS-06 grade level in addition to the basic requirements listed above
• AND Demonstrated Knowledge - Skills - and Abilities
• In addition to experience - the candidate must demonstrate the following KSAs: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or community resources
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting
• Ability to organize work - set priorities - and delegate tasks/responsibilities in order to meet deadlines
• Ability to provide staff development and training
• Ability to manage staffing requirements - manage workflow priorities - and adjust the flow of work to meet team and patient needs
• This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-07.Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation - see Duties section for essential job duties of the position
• May require standing - lifting - carrying - sitting - stooping - bending - puling - and pushing
• May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment

Duties

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoDuties include but are not limited to: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or community resources
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting
• Ability to organize work - set priorities - and delegate tasks/responsibilities to meet deadlines
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff
• Ability to provide staff development and training
• Ability to manage staffing requirements - manage workflow priorities - and adjust the flow of work to meet team and patient needs
• This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics
• Provide direct customer/patient service
• Identifies the customer's/patient's situation properly and performs the tasks required to resolve the customer's/patient's problem accurately and in a timely manner
• Follows-up as necessary - to ensure a satisfactory resolution
• Consistently responds to patients' - families' - visitors' - and co-workers' requests for assistance promptly and in a friendly and cooperative manner
• Provides verbal and/or written information that is thorough and correct - using clear and precise communication methods to ensure that customers understand
• Work Schedule: Monday- Friday - 8:00am-4:30pm Compressed/Flexible: Not available Telework: Not available Virtual: This is not a virtual position .Functional Statement #: 00000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized