Lead Medical Receptionist

Witt/Kieffer; Town of East Hampton (NY); On-site; USD 2,956,329 - 3,691,968; Full time

Benefits offered by this job

Benefits & PTO

Job summary

Witt/Kieffer has an opening for a Lead Medical Receptionist in East Hampton. The role requires handling high volumes of calls, scheduling, and patient data verification in a fast-paced clinic environment.

The position emphasizes professionalism, accuracy, and teamwork with rotating weekends and varied shifts. Candidates should have a high school diploma and medical secretarial experience.

Qualifications

• High School Diploma required.
• 2 years medical secretarial experience required.
• Excellent secretarial and organizational skills.
• Knowledge of medical terminology.
• Familiarity with clerical practices and procedures.
• Proficient computer skills and EMR systems knowledge.
• Excellent communication skills.
• Strong attention to detail and accuracy.
• Flexibility to multi-task.
• Team player with courteous phone etiquette.

Responsibilities

• Answer high volume of calls promptly and professionally.
• Screen calls for urgency and respond with confidence and empathy.
• Oversee Medical Receptionists and their day-to-day tasks.
• Schedule appointments for all providers and patients.
• Verify patient demographics and collect information.
• Record patient messages accurately and maintain call logs.
• Review provider schedules to ensure productivity.
• Train new employees and support team.
• Manage patient-related issues and inquiries.
• Oversee breaks, lunches, and waiting room flow.
• Ensure timely call backs and provider messages are addressed.
• Handle office pool and admin tasks as needed.
• Preview incoming consults for provider review.

Skills

Phone etiquette

Interpersonal skills

Multitasking

Attention to detail

Team player

Patient interaction

Education

High School Diploma

Tools

EMR systems

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Responsibilities:

• Answer large volume of calls promptly.
• Screen all calls for urgency and handle all calls with confidence, compassion and efficiency.
• Overseeing Medical Receptionists and their day to day responsibilities.
• Schedule appointments for all providers.
• Make appointments for new and existing patients.
• Collect and verify patient demographic information.
• Take and record patient messages accurately.
• Review and maintain provider's schedules to ensure productivity and that appointments are scheduled appropriately.
• Train new employees.
• Handling patient related issues.
• Perform all other duties assigned.
• Oversee employees' breaks and lunches regarding clock in/clock out.
• Oversees waiting room flow.
• Ensures call report is addressed (call backs, provider messages).
• Manages Phreesia - blasts, check in, text responses, insurance verification.
• Responsible for copay collection.
• Oversees handling of office pool to ensure timely answering of messages.
• Admin Chart Scrub Oversight
• Preview Incoming consults for provider review.

Rotating Weekends/ 1 Weekend Day

Category Medical Receptionist

Exempt/Non-Exempt Non-Exempt

Location MHL- East Hampton WALK IN

Full-Time/Part-Time Full-Time

Position Requirements

Qualifications:

• High School Diploma.
• 2 years medical secretarial experience is required.
• Superior level of secretarial and organizational skills.
• Knowledge of medical terminology.
• Knowledge of clerical practices and procedures.
• Candidate should have excellent computer skills and some knowledge of using an EMR and various other computer applications needed to perform the job.
• Excellent communication skills.
• Attention to detail and high level of accuracy.
• Flexibility with the ability to multi-task.
• Team player and the ability to multi-task.
• Possess exceptional interpersonal skills and proper phone etiquette demonstrating compassion and patience.

Physical Demands:

May spend a great deal of their professional day walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies. It is reasonable to anticipate lifting 20-25 pounds in any given day. Bending or twisting of the body may also be a frequent occurrence. Must be able to sit for long periods of time, and must have manual dexterity to work computer systems and keyboard.

Shift Days

Tags Located in West Islip, Full-Time, Benefits & PTO

Salary Range $21.46-$26.80 per hour

Position Lead Medical Receptionist

Open Date 7/29/2026

This position is currently accepting applications.