Lead Medical Coordinator

Bethany; Charlotte, Northern (NC, KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

403(b) retirement plan with employer a

Generous paid time off

Education reimbursement

Employee assistance program

Job summary

Bethany Christian Services in Charlotte, NC is seeking a Lead Medical Coordinator to supervise medical coordinators and oversee care for refugee and migrant youth. The role requires RN licensure or an equivalent health credential, strong communication, and the ability to manage confidential health records and coordinate medical care across providers.

Travel to health facilities may be required, and the position may include on-call duties to support shelter staff.

Qualifications

• RN licensure with a bachelor’s degree or higher health credential.
• Minimum 1 year of public health or healthcare experience with care coordination.
• Excellent verbal and written communication skills.
• Ability to provide excellent and compassionate customer service.
• Ability to work independently and maintain confidentiality."],
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Responsibilities

• Supervise Medical Coordinators and train staff on pediatric and migrant health.
• Develop and maintain policies for confidential health records and triage.
• Schedule and transport youth to medical appointments.
• Maintain medical files in the program portal and ensure updates.
• Prepare treatment authorization requests for underwriters.
• Collaborate with insurance providers for ongoing coverage.
• Ensure documentation complies with licensing and contract requirements.
• May participate in on-call to support shelter staff after hours.
• Stay updated on agency, federal, and state health regulations.
• Travel to health facilities to build relationships and transport clients.

Skills

RN licensure

Public health

Communication

Confidentiality

Medical coordination

Education

Bachelor's degree in Nursing

Nurse Practitioner / Physician Assistant

Tools

Microsoft Office Suite

Job description

Job Category: Social Services - Refugee & Immigrant Program

Requisition Number: LEADM001398

Full-Time

Locations

Showing 1 location

NC-Charlotte-4944 Parkway
Charlotte, NC 28217, USA

Description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As a Lead Medical Coordinator, you’ll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Supervise other Medical Coordinators and provide appropriate staff training on medical, dental, and public health topics relevant to pediatric, adolescent care and migrant health;
• Responsible for developing and maintaining policies and procedures for confidential health record management, triage of health concerns, medical emergency response, environmental health and safety, and post-release health care planning/care coordination.
• Schedules and transports youth to all medical appointments within allotted timeframe;
• Maintain and manage medical files in program Portal and ensures all records are updated;
• Formulate treatment authorization request to Point Comfort Underwriters for unaccompanied refugee clients;
• Serve as the subject matter expert of Point Comfort Underwriters Insurance through continuous consultation and collaboration with Point Comfort Underwriter Insurance;
• Provide resources and reports upon discharge;
• Ensure documentation and filing compliance with all required forms in accordance with the agency, state licensing, and contract requirements;
• Reconcile and address all billing errors to ensure accurate billing with no profit loss;
• May need to participate in on-call to assist shelter care staff to address medical issues after business hours as dictated by program needs;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Periodically travel to health care provider facilities to build positive working relationships and transport clients;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

What Will Make You Successful

• Minimum of one (1) year of employment in public health or healthcare setting with demonstrated experience in care coordination, health administration, or direct clinical care;
• Licensed Registered Nurse (RN) with a bachelor’s degree, OR higher health-related qualification (e.g. Physician Assistant, Nurse Practitioner);
• Excellent verbal and written communication skills;
• Must have an ability to provide excellent and compassionate customer service;
• Ability to work independently and exercise a high level of confidentiality;
• Must be reliable with time sensitive deadlines and tasks;
• Work well under pressure and adaptable to change;
• Must be able to pass required medical examinations and have the physical ability to fulfill the essential job functions, including physical restraints of a resident;
• Successfully pass an annual TB test and document preference to receive or decline Hepatitis immunization;
• Exhibit integrity and good moral character to provide appropriate care;
• Possess the relevant experience and/or qualifications to work with these clients and clients with special needs; and,
• Be properly trained and licensed, as necessary.
• Must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route:
• TDap or Tdap: Complete primary vaccination series. If primary vaccination series completed in childhood, one Tdap dose in adulthood.
• Results of medical examination (as required by State Licensing, including results of TB tests and immunization records);
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver’s license with at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany;
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursueexcellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• 403(b) retirement plan with employer match eligibility
• Generoustimeoff(11paidholidays,PTOYour Way,paidparentalleave,separatesickandpaidabsencebanks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.