Lead Medical Assistant, Primary Care and Multispecialty - Rowley

North Shore Physicians Group, Inc.; Rowley (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Lead Medical Assistant to enhance clinical operations in Rowley, MA. This full-time role involves guiding a team of Medical Assistants, collaborating with management, and ensuring high-quality patient care. The ideal candidate will have a strong background in clinical operations, excellent leadership skills, and a commitment to staff development. Join a forward-thinking organization that values diverse skills and perspectives while making a meaningful impact in the healthcare sector.

Qualifications

• 3+ years of professional experience in a medical setting.
• Certification via AAMA, AMT, NHA, or NCCT is required.

Responsibilities

• Oversee Medical Assistants and collaborate with management.
• Support staff development and conduct evaluations.

Skills

Leadership

Clinical Operations Management

Patient Care

Training and Development

Education

High School diploma/GED

Medical Assistant Certification

Job description

We are seeking a full-time Lead Medical Assistant to support our Primary Care and Multispecialty practice in Rowley, MA!

This is a 40-hour onsite position. Our practice is open Monday through Friday from 7:30am to 5:00pm. Candidates must be available to work during hours of 7:30 AM to 7:00 PM, with staggered shifts that may vary based on operational needs. Availability for Saturday shifts may also be required. Candidates must be willing and able to travel to various clinic locations as needed.

Operational Responsibilities:

This position plays a key leadership role within the clinical operations team. Responsibilities include:

1. Providing guidance and oversight to Medical Assistants and Leads within the clinic.
2. Collaborating closely with the Practice Manager and Director of Operations to support day-to-day clinic functions and strategic initiatives.
3. Participating in recurring leadership meetings, including manager, staff, and operational meetings (typically 2-3 times per month).
4. Supporting staff development, including conducting or assisting with evaluations, training, regular rounding, and competency review.
5. As a preceptor, offering hands-on support to Medical Assistants as needed to ensure efficient clinical operations.
6. Contributing to strategy development and process improvement efforts to enhance patient care and team performance.

Additional tasks include:

1. One Call Resolve in the phone room.
2. Supporting staffing LOA, sick calls, vacations/work-in-flow with providers.
3. Supporting specialist-MA coverage.
4. Supporting Phlebotomist for same-day visits.
5. POCT Audits.
6. Sweeping exam rooms, supply, and inventory management.
7. Vaccine and medication inventory management.

Minimum Requirements:

• High School diploma/GED.
• Medical Assistant course or diploma program or minimum of 3 years of professional experience.
• Certification via AAMA, AMT, NHA, NCCT.
• Either BLS or Annual Manikin training including CPR and AED after 6 months of hire.

Preferred Qualifications:

• Primary Care experience.
• Multispecialty experience.

Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations will be provided to individuals with disabilities to participate in the application, interview, and employment process.