Lead Medical Assistant-Orthopedics

Arch Health Partners, Inc. d/b/a Palomar Health Medical Group; Poway (CA); On-site; USD 39,000 - 55,000; Full time

Job summary

Palomar Health Medical Group is seeking a Lead Medical Assistant in California. The role supervises non-licensed staff, assists with training, and acts as a liaison between management and clinical teams. You will oversee intake, patient flow, and coordination of referrals while supporting the MA team and ensuring quality clinical services.

The position includes training responsibilities, performance input, and process improvement activities to boost patient outcomes in a multi-office setting.

Qualifications

• Successful completion of Medical Assistant Certificate program.
• Minimum 2 years medical assistant experience.
• Bilingual - Spanish preferred.
• Valid CA State Phlebotomy License (CPT) preferred.
• Certified CA State Medical Assistant and American Heart Association BLS - Heartsaver.

Responsibilities

• Provide support for the medical assistant team and clinic staff.
• Assist in intake and setup for patient visits.
• Train and mentor new staff; coordinate performance reviews.
• Oversee dispensary logs, inventory, and supply stock.
• Assist with scheduling, referrals, and patient follow-ups.
• Perform administrative tasks and quality assurance activities.
• Ensure compliance with policies, laws, and Palomar Health standards.
• Support ongoing quality improvement initiatives using PDSA methods.

Skills

MS Windows

Excel

Access

Word

PowerPoint

Internet

Email

Bilingual Spanish

English communication

Education

Medical Assistant Certificate

Tools

MS Windows

Excel

Access

Word

PowerPoint

Internet

Email

Job description

Department: Orthopedics-OSA POP Union: Shift: 8-hour Shift - Day (United States of America) Hours Per Pay Period: 80

Job Description: Pay Range: $28.66-$40.12

Job Summary

Under direct supervision of the office manager, and clinical direction of an RN, LVN, physician assistant or physician, The Lead Medical Assistant is required to perform all duties of the Medical Assistant and functions as the resource person to the non-licensed staff; acts as a liaison between management and staff.

This position assist with training new staff, keeps manager apprised of early personnel issues.

Provide support for the medical assistant team, which includes all functions of a medical assistant.

Assist in the supervision of work and performance of clinic staff including, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.

Oversee and trains and mentors new and existing staff along with the clinic manager.

Assist with intake, and set-up for patient visits.

Assist with the training of students and volunteer staff Assist in providing on-going supervision to same staff.

Assist as needed including medication refill requests, specialty, and procedure referrals, pre and post-clinic chart review.

Review charts, lab test results, encounter forms for completeness, and assess follow-up as needed.

Ensures that expired medications are disposed of properly.

Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.

Assist with the coordination of work for follow up on missed appointments, reminder calls, referrals.

Assist with tracking specimen logbook. Works collaboratively with clinic staff on programs to improve patient outcomes.

Assists in organizing and participating in quality improvement activities using the PDSA model to improve systems/services.

Perform other administrative tasks and clinical care as assigned by the Practice Manager.

Work with Practice Manager to oversee dispensary logs and storage to maintain quality assurance.

Coordinate the inventory, ordering and supply stock maintenance of medical supplies.

Assist with other administrative projects and tasks as needed.

Assists with daily and monthly quality assurance reviews.

Performs other duties as assigned by management.

Ability to speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position.

Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail).

Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop-down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the 1st two weeks of employment to perform the essential functions of the job.

Performs other duties as assigned.

Follows Palomar Health Medical Group rules, policies, procedures, applicable laws, and standards. Carries out the mission, vision, and quality commitment of Palomar Health Medical Group.

Job Requirements

Minimum Education: Successful completion of Medical Assistant Certificate program Preferred Education: Minimum Experience: 2 years medical assistant experience Preferred Experience: Bilingual - Spanish Required License: Not Applicable Preferred License: Valid CA State Phlebotomy License (CPT) Required Certification: Certified CA State Medical Assistant American Heart Association recognized BLS - Heartsaver Preferred Certification: Not Applicable

We are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.

Palomar Health Medical Group invites you to be part of our healthcare team, where we offer extraordinary opportunities for both clinical and non-clinical positions.

Our multi-specialty practice delivers affordable, patient-focused care that combines the latest advancements in technology and medicine with a superior experience. When you join the Palomar Health family, you’ll experience a positive, supportive and innovative environment while working in one of several modern offices conveniently located throughout North County.