Lead Medical Assistant

Cooper University Health Care; Township of Washington (NJ); On-site; USD 29,000 - 45,000; Full time

Job summary

Cooper University Health Care is seeking a supervisor of clinical staff to prepare evaluations and provide input on performance, while supporting providers when staffing needs arise. The role emphasizes patient confidentiality and adherence to the Patient's Bill of Rights.

Additionally, incumbents must complete Cooper IDX training (Registration, Scheduling, E-Commerce and FSC) and maintain annual eligibility certification. On-site training and strong customer service are essential.

Qualifications

• Minimum 1-2 years’ experience in clinical operations in a fast-paced physician’s practice or clinical site.
• Experience scheduling, registering and working on an electronic health record (EHR).
• Experience with IDX and Epic is required.
• Must have successfully completed a Cooper IDX training program (Registration, Scheduling, E-Commerce and FSC).
• Annual eligibility certification required.

Responsibilities

• Supervises clinical staff and prepares evaluations; brings disciplinary items to the manager.
• Provides medical assistant support to providers when staffing needs arise.
• Maintains high level of customer service with patient confidentiality and adherence to the Patient’s Bill of Rights.
• Offers on-site training and mentoring, demonstrating Cooper’s Core Values.

Skills

Customer service

Interpersonal communication

Written communication

Microsoft Office

Typing

Education

High School Diploma

MA Clinical Training program

Tools

IDX training

Epic

Job description

About Us

About Cooper University Health Care

Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals – its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years.

More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit CooperHealth.orgto learn more.

Short Description

Under the direction of the manager of clinic operations, functions as a supervisor to clinical staff capable of preparing evaluations and providing in put on performance and administering evaluations. In addition, brings disciplinary items to the manager. Provides medical assistant support to the providers if there is a staffing need. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights.

All incumbents must have satisfactorily completed a Cooper IDX training program to include:

Registration, Scheduling, E-Commerce and FSC.

Annual eligibility certification required.

Serves as a mentor and role model and displays Cooper’s Core Values.

Ability to provide on-site training.

Excellent customer service skills; Strong interpersonal and communication skills to interact positively and effectively with patients, visitors and health care team members.

Knowledge of patient rights, aseptic/sterile technique and infection control best practices.

Excellent written communication skills, computer literate, typing skills, comfortable with Microsoft Office software.

Must have reliable transportation and must be available to travel to all of the various clinical locations to meet business needs as determined by management.

Experience Required

Minimum of 1-2 years’ experience in clinical operations in a fast-paced physician’s practice or clinical site within the Cooper University Healthcare System that included rooming and triaging patients.

Scheduling, registering and working on an electronic health record with knowledge of front desk

Minimum of 1year of experience working with IDX and Epic required.

All incumbents must have satisfactorily completed a Cooper IDX training program to include:

Education Requirements

High School Diploma or Equivalent required.

Graduate of an MA Clinical Training program required.

License/Certification Requirements

Current documentation of a national certification for the registered medical assistant (RMA) or National Certified Medical Assistant (NCMAor for the certified medical assistant (CMA) or CMAC (Clinical Medical Assistant Certification)

BLS required.

Salary Min ($)

USD $21.00

Salary Max ($)

USD $33.00