Lead Medical Assistant

Barnabas Center, Inc.; Town of Florida (NY); On-site; USD 53,498,000 - 60,259,000; Full time

Job summary

Barnabas Center, Inc. in Fernandina Beach, FL is seeking a Lead Medical Assistant to oversee clinical and administrative operations.

The role combines hands-on patient care with leadership responsibilities, supervising medical assistants, front office staff, and volunteers to ensure efficient workflows and compassionate care. The position requires clinical proficiency, strong communication, and expertise with Electronic Health Records.

Qualifications

• Requires high school diploma or equivalent and completion of an accredited Medical Assistant program.
• Leadership or supervisory experience as a Medical Assistant is preferred.
• Certification as CMA/RMA is preferred but not required.

Responsibilities

• Lead Medical Assistant supervising medical assistants, front office staff and volunteers.
• Coordinate daily clinical operations, staff assignments, and patient flow.
• Greet patients, verify insurance, schedule appointments, and manage referrals.

Skills

Clinical leadership

Communication skills

EHR proficiency

Multitasking & team leadership

Education

High school diploma or equivalent

Medical Assistant program completion

CMA or RMA preferred

Tools

Electronic Health Record systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead Medical Assistant

Full Time Technical Fernandina Beach, FL, US

3 days ago Requisition ID: 1072

Salary Range: $18.67 To $21.03 Hourly

Summary/Objectives:

The Lead Medical Assistant plays a pivotal role in ensuring the smooth operation of clinical and administrative functions within the medical practice. The position combines hands‑on patient care with leadership responsibilities, including oversight of medical assistants, coordination of front office and volunteer operations, and support of clinical workflows. The Lead Medical Assistant serves as a liaison between patients, providers, and staff to ensure high-quality, efficient, and compassionate care.

Essential Functions:

Clinical / Medical Duties:

• 1. Prepares patients for examination by taking vital signs, medical history, and chief complaints.
• 2. Assist providers with examinations, procedures, and treatments.
• 3. Administer medications and injections as directed by the provider.
• 4. Perform EKG’s, phlebotomy, wound care, and other clinical tasks as trained and permitted.
• 5. Maintain accurate and timely documentation in the Electronic Health Record.
• 6. Ensure exam rooms are clean, stocked, and properly equipped.
• 7. Monitor and manage clinical inventory and order medical supplies.
• 8. Follow infection control and safety procedures in compliance with OSHA and HIPAA regulations.

Administrative & Front Office Duties:

• 1. Greet and check in patients, verify insurance, and collect co-pays.
• 2. Schedule appointments, manage provider calendars, and handle patient reminders.
• 3. Answer phones, respond to inquiries, and route messages appropriately.
• 4. Process referrals and medical record requests.
• 5. Maintain patient confidentiality and ensure compliance with HIPAA.
• 6. Supports Diabetic Education processes.

Leadership & Coordination:

• 1. Supervise and mentor medical assistant staff, including training and performance feedback.
• 2. Coordinate daily clinical operations and staff/volunteer assignments.
• 3. Serve as a point of contact for clinical and administrative issues.
• 4. Collaborate with providers and management to improve workflows and patient satisfaction.
• 5. Participate in quality improvement initiatives and staff meetings.
• 6. Ensure compliance with clinical protocols and regulatory standards.

Competency (knowledge, skills, abilities):

• 1. Strong clinical and administrative knowledge.
• 2. Excellent communication and interpersonal skills.
• 3. Proficiency in Electronic Health Record systems and Microsoft Office Suite.
• 4. Ability to multitask, prioritize, and lead a team effectively.

Supervisory Responsibilities:

This position supervises Medical Assistants, front office employees, and volunteers assigned to the medical department.

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work:

This is a full-time position working 40 hours per week. Days and hours of work are flexible and are scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

Travel:

Minimal travel of up to 10% may be required.

Required Education and Experience:

High school diploma or equivalent required. Completion of an accredited Medical Assistant program. Minimum of three years of experience as a Medical Assistant, with at least one year in a leadership or supervisory role.

Preferred Education and Experience:

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred.

EEO Statement:

It always has been and continues to be Barnabas Center’s policy that employees should be able to enjoy a work environment free from all forms of unlawful employment discrimination.

All decisions regarding recruiting, hiring, promotion, assignment, training, termination, and other terms and conditions of employment will be made without unlawful discrimination on the basis of race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, genetic information, marital status, or any other factor that the law protects from employment discrimination.

Individuals will be selected for promotion based on skill and merit.

Additionally, Barnabas Center prohibits unlawful harassment of its employees, applicants, or independent contractors in any form.

Complaints of unlawful employment discrimination or harassment should be reported as defined below.

In cases where investigation confirms the allegations, appropriate corrective action will be taken, regardless of whether the inappropriate conduct rises to the level of any violation of law.

No employee will suffer retaliation for reporting, in good faith, any violation of Company policy or unlawful discrimination, harassment, or retaliation.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.