Lead Medical Assistant

South Shore Health System; Norwell (MA); On-site; USD 35,000 - 48,000; Full time

Job summary

A healthcare organization in Norwell, Massachusetts, is seeking a Lead Medical Assistant who will perform all duties of a Medical Assistant and act as a resource person for the team. This role involves managing daily schedules, facilitating training, and acting as a liaison between management and staff. Candidates should have a high school diploma, experience in the field, and certifications including BLS. This position offers the chance to be a key player in a supportive healthcare environment.

Qualifications

• Minimum 1-2 years as a Medical Assistant required.
• BLS - Basic Life Support certification needed.
• Medical Assistant Certification preferred.

Responsibilities

• Demonstrates competency and responsibility in the medical assistant role.
• Assist with weekly MA schedules and evaluate staff.
• Hold monthly MA meetings for policy updates.

Skills

Knowledge of examination procedures

Skilled in taking vital signs

Excellent organizational skills

Effective communication

Ability to react calmly in emergencies

Education

High School Diploma or equivalent

Completion of certified medical assistant program

Tools

Electronic medical records system

Job description

Job Description Summary

The Lead Medical Assistant is required to perform all duties of the Medical Assistant and functions as the resource person. Also, the lead MA acts as a liaison between management and staff.

Job Description

ESSENTIAL FUNCTIONS

• Demonstrates competency and professional responsibility in the medical assistant role
• Complies with personnel policies
• Assist with weekly MA schedules, reorganize as needed on a daily basis for call outs
• Assists in yearly evaluations (gives feedback, helps with chart reviews)
• Precepts new employees
• Review and explain new workflows to all MA staff (continue to monitor staff on newly implemented workflows/policies)
• Bring issues, questions, or concerns to nursing supervisor
• Attends 75% of scheduled staff meetings, including super user, DM/HTN and others as needed
• Attends workflow meetings as needed
• Performs 3-5 quarterly chart reviews on each MA
• Manages daily MA scheduled related to sick calls or rearrangements as necessary
• Holds monthly MA meeting to inform of policy/workflow changes and updates
• Facilitates new hire training for Glooko; CGMs; autoclave and sonic; floor duties and how to perform them

Job Requirements

Minimum Education

• High School Diploma or equivalent.
• Completion of certified medical assistant program preferred

Minimum Work Experience

• Minimum 1-2 years as a Medical Assistant

Required License/Certifications

• BLS - Basic Life Support
• Medical Assistant Certification preferred

Required additional Knowledge, and Abilities

• Knowledge of examination, diagnostic and treatment room procedures.
• Knowledge of common safety hazards and precaution to establish safe work environment.
• Skilled in assisting with a variety of treatments and medications as directed.
• Skilled in taking vital signs.
• Extensive knowledge of medical terminology, anatomy, physiology and English grammar.
• Excellent keyboard and computer skills, including electronic medical records, patient registration/billing system.
• Excellent organizational skills.
• Skilled in establishing and maintaining effective working relationships with patients, medical and other staff.
• Ability to maintain quality control standards.
• Ability to react calmly and effectively in emergency situations.
• Ability to read, understand and respond to detailed oral and written instructions.
• Ability to communicate clearly.
• Able to both lead and take direction.