Lead Medical Assistant

Southwest Healthcare; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer contribution

Paid time off

340B prescription access

Job summary

Southwest Care Center in Albuquerque, NM is seeking a Lead Medical Assistant to support providers by performing routine patient care and administrative duties. Reporting to the Clinic Manager, the role emphasizes patient-focused care, chart accuracy, timely appointments, and adherence to infection control and vaccine programs.

Ideal candidates have at least 1 year MA experience, prefer lead experience, and hold CMAA certification and BLS; a high school diploma and accredited MA program are

Qualifications

• Minimum one year of medical assistant experience, preferably in family practice; lead experience preferred.
• High School Diploma or GED; accredited MA program completed highly desired.
• Valid CMAA certification and Basic Life Support (BLS) required.

Responsibilities

• Screen patients and record vitals per established protocols.
• Accurately chart in medical records per SCC policies.
• Assist nurses and providers as needed.
• Maintain exam rooms and infection control standards.
• Perform phlebotomy and injections as trained.
• Schedule, reschedule, and follow up on appointments.
• Document vaccine administration and related forms.
• Provide patient-focused care and support care coordination.

Skills

Medical assistant

Lead experience

Patient care

Clinical workflows

Education

High School Diploma or GED

Accredited Medical Assistant program

National Medical Assistant Certification CMAA

Basic Life Support

Tools

EHR systems

Phlebotomy

Clinical testing devices

Job description

Position Details:

Reporting to the Clinic Manager, the Lead Medical Assistant will perform routine, evidence-based patient care and administrative duties to assist medical providers in executing the plan of care under the supervision of a licensed medical provider. This role will provide support that promotes provider efficiency and productivity through effective facilitation of workflows, anticipation of physician needs, and chart preparation.

The Lead Medical Assistant is responsible for modeling professionalism, meeting expective performance levels of the position, demonstrating the values of the organization, and most importantly providing patient-focused care.

This role will serve as a change agent and patient advocate using good judgment, initiative, critical-thinking, and effective communication at all times.

Position responsibilities include but not limited to:

• Screens patients according to established protocols (i.e., obtaining vital signs, height, weight, vision/hearing testing) and any other procedures directed by the supervising provider/Clinic Manager.
• Performs accurate charting in medical record in accordance with established SCC policies and procedures.
• Provide assistance to nurses and providers as needed.
• Maintain exam rooms and work areas (i.e., keeping well‑stocked, orderly, and clean, to include disinfecting exam tables between patients as per infection control policy).
• Perform phlebotomy/fingerstick as permitted by training.
• Administers injections according to position requirements and as trained.
• Perform procedures, as ordered, and trained.
• Able to accurately make/cancel/reschedule appointments in the appointment system.
• Able to follow‑up on appointment to determine patient compliance and contact patients to reschedule (no‑show policy).
• Maintain strict infection control (i.e., sterilizing instruments, performing procedures, needle disposal, etc.).
• Understand all emergency protocols and respond accordingly.
• Have current knowledge of and participate in maintenance of drug assistance programs.
• Understand and assist in the referral process of patients to outside services or providers. Follow‑up on patient referrals, as necessary.
• Understand mandatory reporting of child/elder abuse policy and procedure.
• Understand and utilize the Vaccine program where applicable and document accurately on forms and vaccine administration records.
• Counsel patients per treatment plan (i.e., diet, exercise, medication, etc.) as assigned.
• Demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Provide culturally sensitive care.
• Perform in‑house waived testing, after they are quality controlled, which may include some or all of the following: pregnancy tests, hemocue/Hemoglobin, glucometer, urine dip, hemoccult‑stool, oraquick, or throat swab. Each test will be done according to directions/procedure with results logged in patients medical record.
• Point of Care Testing and quality controls.
• Other duties as assigned.

Candidate Highlights:

• Experience: Minimum one (1) year of medical assistant experience preferably in family medical practice setting. Prefer three (3) years with one (1) year in a lead role.
• Education: Minimum High School Equivalent or GED. Completion of an accredited Medical Assistant program highly desired.
• License/Certification: Valid National Medical Assistant Certification (i.e., CMAA credential), Basic Life Support.

Employment Highlights:

• Monday - Friday typical schedule.
• Competitive rate of pay.
• Great work/life balance with generous time off plans.
• Full benefits package includes medical, dental, vision, 401k with substantial employer contribution, paid time off, professional development programs, and 340B prescription access.

_ Living & Working in New Mexico: _

The Land of Enchantment offers residents a way of life that you won’t find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.

• Rich cultural and historical diversity.
• 310 daysof sunshine, combined with a mild, dry climate and four distinct seasons! You’ll forget what humidity is when you live here.
• Unlimited year-round outdoor opportunities including hiking, rock‑climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!
• Diverse and inclusive communities with amazingly kind people from all walks of life.
• Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.
• Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.
• International airport providing low-cost, quick access in-country and out.
• Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath‑taking view.
• Great schools and family friendly communities.
• And let’s not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?

_ Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age,national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law. _

_ Job Details: _

Location:

NM Albuquerque - Jefferson

Worker Type:

Employee

Regular

Scheduled Weekly Hours:

40