Lead Mechanic Technician Advisor - Rental

Carter Machinery, Inc.; Virginia; Hybrid; USD 53,000 - 66,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with match

Tool allowances

Job summary

Carter Machinery, Inc. in the United States is seeking a Mechanic Technician Advisor - Rental to oversee technician work, prioritize maintenance, and ensure service quality.

The role requires five years of heavy construction equipment experience, a high school diploma or GED, strong troubleshooting, and solid communication. The company offers a sign-on bonus, competitive hourly pay, and opportunities for growth.

Qualifications

• Minimum five years’ experience with heavy construction equipment.
• High school diploma or GED.
• Strong mechanical aptitude and expert level troubleshooting skills.
• Proficient in the use of a computer, Microsoft Office products and service software.
• Willingness to work shifts as needed, including days, nights, and/or weekends.

Responsibilities

• Provide oversight and guidance to technicians on daily workloads and maintenance priorities to ensure technicians are tasked in a manner that meets factory and customer service standards
• In absence of Service Supervisor, direct all activities in area
• Perform regular maintenance and emergency troubleshooting repairs
• Monitor progress of jobs to keep on schedule and maintain orderly flow of work
• Ensure service work gets completed in order of priority
• Assist supervisor in identifying training needs for area personnel and scheduling training classes
• Gather information from SIS, CAT, WTY, DBS as needed to help in diagnosis and repair and determine warranty
• Ensure technicians follow CAT diagnostic procedures and complete needed warranty reports
• Assist less experienced technicians, as needed
• Provide technicians with a positive role model through effective leadership and strong work ethics
• Write service reports that accurately document diagnosis and repairs performed
• Prepare required documentation including work orders, parts lists, and time cards in an accurate and timely manner
• Review service reports for accuracy and completeness
• Confer with management and supervisory personnel to resolve issues and complaints within work force
• Check out equipment prior to shipment; check in equipment upon return
• Open work order segments for additional repairs and notify Service Advisor
• Assist technicians in preparing estimates to ensure it includes all aspects of the repair
• Perform other related duties as assigned

Skills

Mechanical aptitude

Troubleshooting

Communication

Leadership

Education

High school diploma or GED

Tools

Microsoft Office

Service software

Job description

Carter Machinery, Inc. in the United States is seeking a Mechanic Technician Advisor - Rental to oversee technician work, prioritize maintenance, and ensure service quality.

The role requires five years of heavy construction equipment experience, a high school diploma or GED, strong troubleshooting, and solid communication. The company offers a sign-on bonus, competitive hourly pay, and opportunities for growth.