Lead Mechanic - Syracuse Syracuse, New York, United States

Veoride, Inc; Illinois; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in micro-mobility is seeking a Tech Lead to manage operations and enhance customer service. The role involves leading a team, performing field tasks, addressing customer concerns, and maintaining operational standards. This position offers a unique opportunity to support sustainable transportation efforts while working in an exciting environment.

Qualifications

• Prior experience leading or mentoring teammates.
• Willingness to work various shifts, mainly evenings and weekends.
• Passion for sustainable transportation.

Responsibilities

• Perform field tasks: swapping batteries, and locating/retrieving scooters.
• Address complaints via email or Zendesk.
• Train new technicians on SOPs and company systems.

Skills

Leadership

Communication

Attention to detail

Ability to lift up to 60 lbs

Job description

At Veo, we're bringing the next generation of mobility sharing to cities and universities globally through our dockless pedal bike, e-bike, and e-scooter systems. We also offer fat-tire bikes, cargo bikes, and ADA-compliant bikes, making us the only shared mobility provider with this breadth of options. We design and engineer our own vehicles and hardware and software systems to provide greener, sustainable transportation options to our communities. Our mission is to offer the best combination of multi-modal sharing technology and seamless customer service, so users can unlock joy in their day.

We are looking for exceptionally talented individuals who are ready to take on exciting challenges and own solutions. We are headquartered in Chicago, IL, but we are hiring across the U.S. Join us!

As Veo's Tech Lead, you'll help lead our innovative dockless micro-mobility program. You'll play a vital role in the program’s success, from leading the team, to ensuring efficient daily operations, to answering customer service requests. This person will have a bias for action and excellent customer service skills.

Responsibilities:

• Perform field tasks: swapping batteries, rebalance vehicles, respond to on-demand requests to locate/retrieve scooters.
• Address complaints received by email or Zendesk by solving the issue or addressing it to a field tech.
• Train new technicians in shift priorities, SOPs, and company systems (upkeep, WIW, TechApp).
• Ensure warehouse organization and standards are maintained.
• Manage battery cycling and vehicle placement.
• Assist with other tasks assigned by the Operations Manager.

Qualifications & Skills:

• Prior experience leading or mentoring teammates.
• Willingness and ability to work a variety of days and shifts, mainly evenings and weekends.
• Exceptional communication and attention to detail.
• Passion for dockless scooter sharing and sustainable transportation.
• Ability to lift up to 60 lbs scooters without assistance.

#VEO2025

The expected salary range for this position is $20 - $21 USD per hour. Exact compensation may vary based on market conditions and candidate qualifications.

Additional Information:

• Create a Job Alert to receive future opportunities.
• Applicants must be authorized to work in the US, have a valid Driver's License, and be able to work the listed shifts.
• The role involves physical tasks including bending, lifting, and moving up to 75 lbs outdoors.