Lead Massage Therapist - Requisition #647514

Infor; Temecula (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Spa Lead Massage Therapist, where you will provide exceptional massage and body treatments that exceed guest expectations. This role involves supervising a team of therapists, ensuring a harmonious work environment, and maintaining high standards of cleanliness and professionalism. You will be the face of the spa, actively engaging with guests and ensuring their satisfaction while promoting a positive atmosphere among staff. If you are passionate about wellness and customer service and have the qualifications to lead a team in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• High school diploma or GED and one year experience preferred.
• Must have at least 500 hours of massage training from an accredited school.

Responsibilities

• Perform massages and body treatments exceeding guest expectations.
• Supervise massage therapists and ensure a positive work environment.
• Maintain cleanliness and professionalism in all spa areas.

Skills

Massage Therapy

Customer Service

Team Leadership

Communication

Problem Solving

Time Management

Basic Math Skills

Computer Skills (Word, Excel, Outlook)

Education

High School Diploma or GED

500 hours of massage training

California State Massage License

Cosmetology or Manicurist License

Job description

GENERAL SUMMARY
The Spa Lead Massage Therapist performs massages and body treatments ensuring that all spa guests receive a spa experience that exceeds their expectations. The Spa Lead Massage Therapist also provides supervision over the massage therapists in the spa and maintains favorable working relationships with all departments and team members, to foster and promote a cooperative and harmonious work environment.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

1. Understand and adhere to department policies and procedures, embrace company and department culture, and take pride in the resort and amenities.
2. Maintain a positive, enthusiastic attitude while embracing the company core values.
3. Work with safety as a priority, and follow department and company safety standards.
4. Be aware of guest experience at all times, smile, make eye contact, and communicate professionally.
5. Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction while anticipating their needs.
6. Greet customers, review treatments, clarify any questions, and make recommendations related to treatments or retail.
7. Ensure guest satisfaction in the spa by performing services that exceed guest and associate safety before, during, and after spa treatments.
8. Ensure appointments occur at reserved time with no delay.
9. Perform massage and body services that meet the established guidelines for the type of service offering that fulfill guest expectations.
10. Perform all treatments on services menu based upon current licensure.
11. Meet the needs of the guest at all times throughout the service.
12. Understand and use precautions when providing services.
13. Clean and disinfect all equipment on a daily basis.
14. Maintain a high level of product knowledge and have complete knowledge of all spa services presently offered. Understand the ingredients in products and explain their benefits to guests.
15. Assist and attend any special events onsite or off-site, including after-hour events.
16. Remain current on staff licensure and certifications and professional requirements.
17. Set the tone for the therapeutic staff and maintain a positive work environment.
18. Facilitate trainings of therapists.
19. Mentor therapeutic staff in a respectful and honest manner.
20. Promote a positive work environment, and maintain the cleanliness and professional presentation of all areas of the spa at all times.
21. Be actively involved in the operation through daily interaction with both guests and staff.
22. Effectively deal with internal/external guests and identify and resolve guest concerns. Ensure high guest satisfaction in the delivery of services.
23. Remain calm and alert, especially during stressful situations, serving as a leader and role model for other employees.
24. Provide clear direction, instruction, and guidance. Attend a variety of meetings and conduct staff meetings or daily pre-shift meetings to ensure timely and effective communication and train new team members.
25. Be alert, and use logical thinking to assess situations where life and safety may be at risk.
26. Check stocks of supplies and order replenishment; control their use and security.
27. Assist with recruitment, screening, and training of new team members.
28. Maintain a professional demeanor and great attitude.
29. Perform all tasks accurately and in a timely manner.
30. Perform other job duties as assigned by management.

ACCOUNTABILITY: The Spa Lead Massage Therapist has supervisory responsibilities including recommendations for hiring, corrective action, and team member relation issues.

QUALIFICATIONS AND GUIDELINES

EXPERIENCE/TRAINING/EDUCATION: A High school diploma or general education degree (GED); and one year experience or equivalent combination of education and experience is preferred to successfully perform this job.

COMMUNICATION SKILLS: This position requires the ability to articulate, both verbal and written concerns, suggestions, and ideas of the daily operations to promote a positive team member and guest experience. Must be able to effectively communicate with peers and management. Ability to read, write, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Furthermore, this position also requires the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: This position requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. This position also requires the ability to apply concepts of basic algebra.

REASONING ABILITY: This position requires the ability to think logically and calmly, and apply common sense when executing written, oral, or diagram instructions, all while maintaining order to ensure our guests’ safety. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a Class “H” gaming license.
• Current California State Massage License (CAMTC).
• Valid California State Cosmetology license or State Manicurist license.

SKILLS/ABILITIES:
• Strong computer experience in Word, Excel, and Outlook.
• Ability to communicate in a clear, precise, positive, and professional manner.
• Ability to work well under pressure.
• Guest service and solution-oriented.
• Ability to communicate effectively in English.
• Must have the ability to manage deadlines.

OTHER QUALIFICATIONS:
• To perform massages - must possess a minimum of 500 hours of massage training preferably from an accredited/approved massage school.
• To perform facial treatments - esthetician license required.
• May be required to work with dangerous chemicals.
• Must be available to work weekends and/or holidays.
• Must be flexible with hours and/or shifts.
• Previous Spa experience or other related customer service experience preferred.
• Must be able to make decisions as they pertain to day-to-day operations and in the absence of the Spa Manager.