Lead Massage Therapist Administrative

The NOW Little Italy; San Diego (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

An established industry player in wellness is seeking a Lead Massage Therapist to guide a dedicated team while providing exceptional service. In this dual role, you will not only perform massage therapy but also mentor and coach your peers, ensuring the highest standards of service and compliance. Your leadership will drive team goals, enhance customer experiences, and maintain operational readiness. If you are passionate about wellness and possess strong communication skills, this is an exciting opportunity to make a meaningful impact in a vibrant environment.

Qualifications

• 7+ years of experience as a Massage Therapist.
• Experience in a leadership or training role in massage therapy.

Responsibilities

• Perform essential Massage Therapist duties and lead by example.
• Manage schedules and conduct team meetings for performance feedback.
• Audit certification compliance and assist with boutique operations.

Skills

Massage Therapy

Communication Skills

Coaching

Customer Service

Education

CAMTC License

Job description

Job Summary

The Lead Massage Therapist (Administrative) acts as a massage therapist while also serving in a leadership role, coaching and mentoring the Massage Therapy team. Responsible for team scheduling, goal setting, and maintaining brand standards through service flow and protocol.

Schedule / Expected Work Hours

Ability to work flexible hours, including evenings, weekends, and holidays. Maintain excellent attendance.

Responsibilities

1. Perform all essential Massage Therapist duties and excel in customer service, leading by example.
2. Manage all schedules, including adjustments for absences, coverage, and white space.
3. Set and execute team goals based on Leadership guidance.
4. Conduct team meetings for performance feedback and updates from Leadership and Corporate.
5. Audit certification compliance, NOW360 training, and continuing education for therapists.
6. Assist management with boutique operations and serve as a liaison between therapists and Leadership.
7. Conduct monthly inventories of linen and equipment for operational readiness.
8. Share feedback and suggestions with the Leadership Team for ongoing improvements.
9. Maintain flexibility to handle ad hoc and additional responsibilities as they arise.
10. Represent The NOW with professionalism and a commitment to an inclusive workplace.

Qualifications

• At least 7 years of experience as a Massage Therapist.
• Experience as a lead and/or trainer in massage therapy.
• Strong communication and coaching skills.
• CAMTC License/certification required; must present and maintain it throughout employment.
• Knowledge of Swedish, Deep Tissue Massage, and other modalities.
• Excellent guest service skills.