Lead Massage Therapist

westgate resorts; Park City (UT); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with company match

Daily pay access

Career growth opportunities

Employee discounts

Job summary

Westgate Park City Resort & Spa in Park City, UT, seeks a Lead Massage Therapist to provide supervision, training, and exceptional guest service within Serenity Spa. You will manage technician training, scheduling, and support the spa director on projects, while maintaining quality standards and inventory control.

The role requires 1 year of spa experience, an appropriate massage license, and a professional, detail-oriented approach.

Qualifications

• 1-year experience in a spa environment.
• Massage Therapist credential as required by licensing.
• Strong organizational and time-management skills.
• Commitment to quality customer service and professional appearance.

Responsibilities

• Oversee scheduling of guest appointments and therapist shifts.
• Lead and train technical staff; support front desk and spa director.
• Maintain service quality, product cost containment, and inventory.
• Uphold Westgate's values and support a positive team environment.

Skills

Spa experience

Massage therapy

Time management

Customer service

Team player

Job description

Company Description

Pay Rate:

• 28% Commission, Auto Gratuity of 20% (Per Service) Plus hourly rate of $8.50.
• $19.00/ hour while doing Lead work.

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they are attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

What You'll Do as a Lead Massage Therapist:

As a Lead Massage Therapist at Westgate Resorts you are responsible for supporting the leadership standard in the spa. Provide outstanding customer service to guests and fellow team members. Function in a supervisory role to assist with technician training & scheduling, act as a support for the front desk area and support the spa director with various projects. Maintaining quality control with service protocol, assisting with product cost containment and assist with inventory ordering. Enhance & support the service philosophy of Serenity Spa by maintaining a positive, leadership attitude. You will demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction with guests and team members.

• Embrace and support the Principles of Service of the Westgate Resort.
• Set excellent customer service and professional work examples for all team members by contributing to all departments as often as possible.
• Use and emphasize spa vocabulary, professional standards, and attention to quality, consistency, and detail.
• Maintain confidentiality in all personnel matters.
• Maintain a positive attitude and contribute toward a quality work environment.
• Facilitate understanding, appreciation and compliance with all health and sanitation laws and rules.
• Oversee training and developing of technical team, ensuring thorough product knowledge, quality control skills, acceptable time management, proper aesthetic standards, sanitation and safety, and exceptional customer service.
• Stay abreast of emerging products, treatments, and trends in the Spa industry.
• Be flexible with schedule to accommodate emergencies that may arise.
• Oversee the scheduling of guest appointments and massage therapist schedules as needed, including shift coverage for vacations and day of emergency coverage.
• Balancing the massage therapist’s schedules before pre-shift of each shift.
• Meeting one on one with massage therapists to discuss goals, concerns and to touch base.
• Assist guests with any complaints professionally and courteously, ensuring complete guest satisfaction as needed.
• Track Inventory and place orders in a timely manner to keep department in stock of all products needed.
• Learn ordering, payroll and other managerial duties necessary if manager is unavailable.
• Act as Manager on Duty when manager is not in the spa.

Qualifications

What You’ll Bring:

• 1-year experience in spa environment
• Massage Therapist as required by the Department of Professional Licensing.
• Retail/business understanding, including time management, self-motivation, conflict resolution and problem-solving abilities are required.
• Must have strong organizational skills and basic computer skills.
• Must have professional appearance and demeanor.
• Must show commitment to quality customer service.
• Full-time, flexible schedule is necessary with workdays determined by business needs.
• Willingness to commit to 10 hours per week performing lead duties.
• Excellent attendance is required.
• Must be a team player, be detail-oriented and can multi-task.
• Ability to communicate in a high-stress situation.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts(FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Why Westgate?

• Highly Discounted Epic Locals Ski Pass, While Supplies Last
• FREE Ski, Snowboard and Mountain Bike Equipment Rentals
• FREE Garage Parking
• $2.00 in Meals in Team Member Breakroom
• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts(FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital InsurancePet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.