Lead Massage Therapist

OneSpaWorld LLC; New York (NY); On-site; Full time

Job summary

An established industry player in wellness and beauty seeks a dedicated Team Leader for the Massage Department. This dynamic role requires a Licensed Massage Therapist with over two years of experience, a strong customer service orientation, and the ability to lead and inspire a team. You will be responsible for providing exceptional service, managing spa operations, and enhancing revenue streams. Join a company that empowers its employees and guests to achieve a higher state of happiness through transformative spa experiences. If you are passionate about wellness and customer satisfaction, this opportunity is perfect for you.

Benefits

Sign-On Bonus

Qualifications

• 2+ years of professional experience as a Licensed Massage Therapist.
• Experience in customer service and team management in a spa environment.

Responsibilities

• Provide outstanding service excellence and manage spa operations.
• Assist in revenue generation and oversee retail store management.

Skills

Customer Service Skills

Massage Techniques

Flexibility

Basic Computer Knowledge

Team Player Attitude

Effective Communication

Education

Licensed Massage Therapist

Tools

Point of Sale Systems (Book4Time)

Microsoft Office 365

Job description

SIGN ON BONUS AVAILABLE
Company Overview

Bliss Spa is renowned for delivering the world’s best facials, massages, waxing, laser hair-removal, and nail services – highly effective treatments that are able to transform our guests’ appearance and also their overall state of mind. And we’re the only spa that lets the guests bring that unique ‘bliss’-perience home with products designed to make them look and feel healthy, beautiful and happy every day, from the inside out.

Vision | empower and support each other and our Guests around the world to achieve a higher state of happy.

Position Overview

Team leader for our Massage Department. Professional, Licensed Massage Therapist with two years + of professional experience; friendly, customer service oriented, team player attitude, flexibility, basic computer knowledge, train in spa's specific treatments. Knowledge & experience in body treatments, scrubs and massage techniques/modalities.

Primary Responsibilities:

1. Providing outstanding service excellence.
2. Assisting Spa Director in the generation and enhancement of revenue.
3. Establishing and maintaining smooth and consistent flow of general spa operations.
4. Managing retail store, inventory, and training.
5. Overseeing opening/closing duties; delegating to staff in maintaining company and operational standards.
6. Recruiting, training, staffing, and scheduling.

Qualifications:

Satisfactory attendance and job performance history. Experience working with a Point of Sale (Book4Time knowledge desirable) and answering phones in a customer service environment. Preferable supervisory experience in a high-volume customer service focused environment. Spa/Salon experience is a plus. Technical or Administrative Knowledge: Computer literate with good typing skills. Microsoft Office 365 mail, calendar, Word, Excel experience. Effective written and verbal communication skills.

Compensation:

Position is commission based, however the low end of the range is $49.02 up to $87.40 per hour.