Lead Maintenance Technician

RHM Real Estate Group; Willoughby (OH); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Long-term disability

401k with employer match

Paid time off

Job summary

RHM Real Estate Group in Willoughby, OH is seeking a Lead Maintenance Technician to oversee maintenance across our multi-family communities. This hands-on leadership role emphasizes quality upkeep, cost control, and resident satisfaction.

You will lead a maintenance team, supervise daily tasks, coordinate with the property manager, and ensure timely completion of repairs and inspections. Strong plumbing, electrical, HVAC, and general maintenance skills are required.

Qualifications

• 4+ years of multifamily property maintenance experience.
• Strong leadership and supervision abilities.
• Excellent communication with residents, staff, and contractors.
• Ability to prioritize and manage multiple tasks.
• Proficient in safety regulations for property maintenance.
• Familiarity with Yardi and Nexus software.

Responsibilities

• Maintain a professional, courteous, knowledgeable, and helpful attitude with residents and staff.
• Assist residents with problems and requests within authority.
• Ensure curb appeal of building exterior and common areas.
• Supervise maintenance and personnel; implement improvements and address deferred maintenance.
• Monitor attendance and hours of full-time staff and ensure policy compliance.
• Discuss employee performance with property manager and take disciplinary actions if needed.
• Present improvement ideas and labor needs to Regional Manager and Facilities Manager.
• Complete maintenance requests and ensure proper documentation.
• Schedule contractors and oversee completed work; manage on-call duties.
• Cover building emergency on-call as scheduled.
• Assist in apartment inspections with property manager and review work quality.
• Collaborate with contractors prioritizing safety and policy compliance.
• Complete related tasks such as cleaning, painting, and repairing vacant units.
• Check and repair fixtures to ensure functionality.
• Ensure units are ready within 3–5 days of move-out.
• Perform other duties as assigned.

Skills

Leadership

Communication

Prioritization

Time management

Hands-on maintenance

Safety compliance

Problem solving

Team supervision

Education

High school diploma or GED

Vocational or technical training

Tools

Yardi

Nexus

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Description

SUMMARY

We are seeking a dedicated Lead Maintenance Technician to join our team and oversee the upkeep of our multi-family apartment communities in Willoughby, OH. This is a hands-on leadership role where you will play a key part in ensuring the property remains in top condition, maximizing efficiency, and minimizing costs. As the Lead Maintenance Technician, you will be responsible for a wide range of tasks, including:

• Property Maintenance: Ensure the highest standards of upkeep across all residential units and common areas
• Cost Management: Minimize operational expenses through proactive maintenance and efficient resource use
• Skilled Repairs: Apply expertise in plumbing, electrical systems, HVAC, appliance repair, and painting to address issues promptly and professionally
• Resident Relations: Foster a professional, courteous, and helpful atmosphere, ensuring residents' needs are addressed with care and knowledge

If you have a passion for maintaining exceptional living spaces, strong leadership skills, and a commitment to customer satisfaction, we'd love to hear from you!

RESPONSIBILITIES

The Lead Maintenance Technician holds various responsibilities and authority, including:

• Maintaining a professional, courteous, knowledgeable, and helpful attitude with residents and fellow employees. Promoting this attitude with all personnel.
• Assisting residents with problems and requests to the best of their ability and within the limits of their authority.
• Ensuring curb appeal of the building's exterior and common areas.
• Continuously supervising maintenance and personnel, taking action to improve the property's appearance and addressing deferred maintenance promptly. Establishing daily employee goals and providing clear instructions.
• Ensuring full-time employees adhere to scheduled work hours and monitoring compliance with company policies.
• Discussing employee performances with the property manager, and initiating possible written reprimands or dismissal if necessary.
• Presenting improvement project ideas and labor needs to the Regional Manager and Facilities Manager as appropriate.
• Completing all maintenance requests, tracking progress, and ensuring proper completion and paperwork submission.
• Scheduling contractors, overseeing completed work, and managing building emergency on-call duties.
• Cover building emergency on-call as scheduled.
• Assisting in apartment inspections with the property manager and periodically reviewing maintenance work quality.
• Collaborating with contractors while prioritizing resident safety and ensuring work is done according to relevant policies.
• Completing associated work as needed, such as cleaning, painting, and repairing vacant apartments.
• Check and repair fixtures to ensure proper functionality.
• Ensuring units are made ready within 3-5 days of move-out.
• Other duties as assigned.

REQUIREMENTS

• 4+ years experience in multifamily property maintenance or related field required.
• High school diploma or GED required.
• Additional vocational or technical training preferred.
• Proven experience in various aspects of building maintenance including plumbing, electrical, painting, HVAC, and appliance repair.
• Strong leadership and supervisory skills to manage a maintenance team effectively.
• Excellent communication skills for interaction with residents, employees, property managers, and contractors.
• Ability to prioritize and manage multiple tasks efficiently.
• Hands-on expertise in general maintenance tasks and equipment.
• Knowledge of safety regulations and guidelines pertaining to property maintenance.
• Familiarity with accounting software preferred (Yardi & Nexus strongly preferred)
• Proficient in Microsoft Office - Excel, Outlook, Word
• Organizational and time-management skills

PHYSICAL REQUIREMENTS

• Working off ladders up to 20 ft off the ground. Working off stepladders up to 10 feet inside apartments.
• Work under sinks and around appliances by bending own or lying on your back.
• Moving appliances including refrigerators, washers, dryers and ranges.
• Lifting and carrying up to 80 pounds.
• Bending over appliances or mechanical equipment for repairs or cleaning.
• Walking and or standing for an entire workday.
• Climbing flights of stairs to access work on higher floors.
• Assembling small parts in appliances, mechanical equipment, plumbing, and electrical fixtures, etc.
• Logging or describing in writing work hours, repairs made and or materials used.
• Working in inclement weather
• Operating hand and power tools.

COMPENSATION & BENEFITS

• Starting pay rate $25.00/hr - $28.00/hr per hour
• Medical, dental, vision, and other ancillary plans
• 100% employer-paid life insurance policy and long-term disability coverage
• 401k participation after 1 year, with employer matching
• Paid time off: holidays, and PTO to support work-life balance

Why Build Your Career with RHM Real Estate Group?

At RHM Real Estate Group, we are a dynamic and rapidly growing real estate firm that invests, develops, and manages multi-family and commercial properties. Our diverse portfolio includes both market-rate and affordable housing, as well as commercial real estate. We are dedicated to fostering a culture of teamwork, integrity, and commitment.

Our core values - teamwork, will to win, be a good person, and loyalty - guide everything we do. You will have the opportunity to collaborate with professionals from various teams, including operations, facilities management, accounting, human resources, and compliance, all working together to ensure success. We offer competitive wages, robust benefits, and a clear path for growth. If you're looking for a company where you can grow, contribute, and thrive, RHM Real Estate Group is the place for you!

RHM Real Estate Group is an equal opportunity employer. All applicants will be considered for employment without regard to age, marital, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.