Lead Machine Learning Engineer

Asapp 2; New York (NY); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Stock options

Medical, vision, and dental insurance

401k matching

Fitness and wellness stipend

Mental well-being benefits

Professional learning and development

Parental leave

Job summary

ASAPP is seeking a machine learning engineer to design and build NLP models and production-grade ML systems that power agentic AI. You will work closely with Research, Product, and Platform teams to evaluate, iterate, and scale models in production.

Role requires deep NLP experience, hands-on ML engineering, and the ability to mentor peers while advancing scalable, robust AI solutions using Python, AWS, Kubernetes, and Docker.

Qualifications

• Bachelor's degree in CS or related field.
• Hands-on experience with NLP/LLMs or agentic systems.
• Experience building production ML systems.
• Strong Python programming skills.

Responsibilities

• Design and develop ML evaluation systems for agentic/LLM architectures.
• Translate research ideas into production-grade ML systems with measurable impact.
• Collaborate with Research, Product, and Platform teams to productize experiments into AI solutions.
• Stay current with ML/NLP/LLM advancements and contribute to technical discussions.
• Mentor and support engineers, promoting best practices and architecture alignment.

Skills

NLP

ML evaluation

Agentic systems

Python

AWS

Kubernetes

Docker

Mentoring

System architecture

LLMs

Education

Bachelor's Degree in CS or related field

Tools

AWS

Kubernetes

Docker

Job description

At ASAPP, our mission is simple: deliver the best AI-powered customer experience - faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. ASAPP's AI Engineering team is seeking an enterprising, talented and curious machine learning engineer.

The AI Engineering team is responsible for working closely with the research and modeling teams to create state-of-the-art NLP models for specific tasks, and deploy them in a production setting designed to serve our customers at scale. We are looking for a Machine Learning Engineer to help build and evaluate the core intelligence behind our agentic AI systems. This role will play a key part in designing and owning evaluation frameworks that ensure quality, safety, and performance across complex agentic systems.

This a hybrid role with 10-12 days of in-office presence per month to balance flexibility with collaboration.

• Design and development of ML evaluation systems for agentic and LLM-based architectures
• Translate research ideas into production-grade ML systems with measurable impact
• Partner closely with Research, Product, and Platform teams to productize experiments into robust AI solutions
• Stay current with advancements in ML, NLP, and LLM systems, contributing actively to technical discussions across teams
• Mentor and support other engineers through design reviews, feedback, and knowledge sharing.
• Deep experience in NLP and modern ML systems, including hands-on experience with LLM-based or agentic systems.
• Strong architectural skills, with proven experience designing complex software systems along with production experience with Python, AWS, Kubernetes, and/or Docker.
• Experience implementing technical solutions, tackling tough engineering problems to help build our products and a deep passion for Machine Learning.
• A Bachelor's Degree in CS or other related fields
• Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others.
• Demonstrate proficiency in the technical mentorship of junior and mid-level engineers, driving the adoption of best practices and ensuring architectural alignment for scalability and extensibility.
• Experience building and evaluating agentic systems at scale.
• Production experience with LLM-centric services (e.g., inference, orchestration, evaluation, monitoring)
• Familiarity with large-scale ML experimentation, benchmarking, or simulation framework
• Knowledge of techniques for optimizing model architectures for faster inference
• Experience with AWS, CI/CD, Kafka, Athena

Benefits include:

• Competitive compensation with stock options
• Comprehensive medical, vision, and dental insurance
• 401k matching
• Fitness and wellness stipend
• Mental well-being benefits
• Professional learning and development stipend
• Parental leave, including adoptive and foster parents
• 3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [e-mail] to obtain assistance. #LI-AG1 #LI-Hybrid