Lead LPN/RN

Paycom - ATS; West Lafayette (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Paycom - ATS in West Lafayette, IN seeks a Lead LPN/RN to oversee clinical workflows under the Practice Manager. The role includes mentoring Medical Assistants, assisting with exams, and ensuring patient safety.

You will coordinate staffing, train MA staff, and manage inventory while maintaining HIPAA compliance. Responsibilities cover providing high-quality patient care, administrating injections, phlebotomy, and handling EMR workflows.

Qualifications

• Two years of patient care experience.
• Working knowledge of outpatient clinic workflow and scheduling.
• Willing to travel between multiple sites if needed.
• BLS Certified.

Responsibilities

• Oversee clinical workflows under the Practice Manager.
• Mentor Medical Assistants and staff to ensure quality care.
• Take vitals, prepare patients for exams, and assist with meds.
• Coordinate staffing and training for MA team.
• Manage inventory and supplies for the clinic.
• Ensure HIPAA compliance and handle medical records requests.
• Improve patient flow and satisfaction; escalate as needed.
• Troubleshoot equipment and assist with other duties.

Skills

Communication

Empathy

Tech literacy

EMR systems

Multitasking

Professionalism

Team collaboration

English proficiency

Oral & written communication

Instruction following

Education

High School diploma

Tools

Microsoft Office

EMR software

Job description

Job Details

Job Location: 499 - PCH-WL - West Lafayette, IN 47906, Position Type: Full Time, Education Level: High School, Job Shift: Day, Position Summary

General Description

With guidance from the Practice Manager, the Lead LPN/RN assists with overseeing clinical workflows, mentors Medical Assistants, and helps implement policies and protocols that enhance efficiency, compliance, and patient safety. In addition to performing standard MA duties such as taking vitals, preparing patients for exams, administering medications, and assisting with procedures, the Lead LPN/RN coordinates staffing, supports training, manages inventory, and contributes to quality improvement initiative feedback.

Job requirements

• Responsible for high quality clinical care- competency with obtaining vital signs, collecting medical history, administering injections, and phlebotomy.
• Responsible for the coordination of clinical services including but not limited to patient access, scheduling, EMR management
• Responsible for the day to day patient flow and operations; Ensure staff is working productively and professionally.
• Monitor patient through-put, wait times and satisfaction; Collaborate with clinic manager to implement/evaluate improvement projects as necessary.
• Responsible for providing high quality patient care.
• Responsible for supply management- medical supplies, in house- medications, office supplies, laboratory supplies; managing vendor accounts
• Responsible for ensuring compliance with HIPAA; overseeing medical records requests
• Assists with mentoring and training MA team.
• Coordinate, assign, and monitor clinical and administrative tasks for MA staff
• Communicates clinic concerns to site manager for escalation.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs, and reporting to the Practice Coordinator.
• Assist with other duties as assigned.
• Manages patient flow
• Assists with chart reviews for accuracy.
• Other duties as assigned

Skills/Knowledge

• Ability to provide patients with timely responses, clear and professional communication, and a steadfast willingness to find solutions to all problems.
• Strong communication skills, including active listening and empathy, to effectively address patient needs and concerns and coordinate care.
• Proficient in basic technology (Microsoft products, etc).
• Ability or willingness to learn patient engagement software / customer service systems that enable omnichannel (text, phone, video, email) communication with patients and teammates.
• Ability or willingness to learn basic Electronic Medical Record (EMR) systems.
• Ability to multi-task and work independently with excellent organizational skills.
• Must possess a strong sense of professionalism
• Must thrive in a team dynamic
• Ability to read, write, and communicate the English language.
• Ability to effectively communicate both orally and in writing
• Ability to follow written or verbal step-by-step instructions
• Ability to concentrate, think, and learn
• Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.

Qualifications/ Experience

• Two years of patient care experience
• Working knowledge of outpatient clinic workflow and scheduling
• Willing to travel between multiple sites if needed
• BLS Certified