Lead Locksmith Technician

FlyLock Security Solutions - Oakland; Oakland (CA); On-site; Full time

Benefits offered by this job

Competitive Wages

Tools Provided

Company Vehicle

Paid Training

Flexibility

Career Advancement Opportunities

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

A security solutions company in Oakland is seeking a Lead Locksmith Technician, responsible for emergency work orders, installation, and maintenance of hardware. The ideal candidate must have at least 2 years of locksmithing experience, strong communication skills, and the ability to work in diverse environments. The position requires physical readiness for tasks, including lifting and ladder work, alongside a dedication to customer service and teamwork, ensuring effective solutions for commercial clients.

Qualifications

• Minimum of 2 years technical hands-on field experience in locksmithing.
• Good relationship-building skills with a diverse population.
• Ability to manage multiple functions and work with minimal supervision.

Responsibilities

• Perform emergency work orders for commercial clients.
• Install, repair, and maintain hardware.
• Create and maintain master key systems.

Skills

Locksmithing knowledge

Technical mindset

Good relationship-building skills

Verbal communication skills

Organizational skills

Ability to work safely on ladders

Customer service skills

Job description

Benefits:

• Competitive Wages
• Tools Provided
• Uniforms Provided
• Company Vehicle
• Paid Training
• Flexibility
• Career Advancement Opportunities
• Growing Industry
• 401(k) matching
• Company car
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

Job Title: Lead Locksmith Technician

Reports To: General Manager or Franchise Owner

Key Areas of Responsibility:

The Lead Locksmith Technician position is an integral part of Flylock Security Solutions and is key to the growth of the company. All Lead Locksmiths must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The Lead Locksmith position is a hands‑on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.

The responsibilities of a FlyLock Security Solutions Lead Locksmith consist of the following:

• Ability to perform emergency work orders, for commercial clients only.
• Ability to install, repair, and maintain Commercial and Residential hardware.
• Safe and Card Access experience is a Huge Plus
• Ability to install, repair, and maintain Access Control Hardware
• Ability to modify hardware for locks.
• Ability to create and maintain master key systems.
• Residential & Commercial Lock re‑keying/ Perform Pining of locks.
• Ability to interpret a variety of instructions in written, diagram, or schedule form.
• Ability to troubleshoot with a variety of variables in situations.
• Ability to clean, maintain, adjust, calibrate & service equipment used.
• Ability to read operating and maintenance instructions, and procedure manuals.
• Ability to write simple correspondence.
• Ability to effectively present information to customers & commercial clients.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to cut keys by code.

Operations Support:

• Receive verbal instructions from Management or Clients/Customers.
• Perform small projects as directed by Management.
• Complete and submit paperwork accurately and on time.

Qualifications, Knowledge, and Skills:

• Minimum of 2 years experience in technical hands‑on field experience in locksmithing, access control, door hardware, and other skilled trades.
• Good relationship‑building skills with a diverse population including all customers’ partners, technicians, and all other company employees.
• Good verbal and communication skills.
• Ability to manage multiple functions at the same time.
• Good organizational skills.
• Able to work with minimal supervision.
• Capable of working effectively as part of a team.
• Able to work safely on ladders.
• Ability to drive in compliance with company vehicle policy.
• Provide a high level of timely & accurate customer service.
• Communicates effectively with the client to determine what services are needed.
• Respond to general inquiries from customers/clients.

Physical Requirements:

• Must be able to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Withstand external weather conditions year‑round.