Lead, Last Mile Operations

RXO, Inc.; Richmond (VA); On-site; USD 30,000 - 32,000; Full time

Job summary

RXO is a leading transportation solutions provider delivering efficient home delivery services across North America. The Lead, Operations in Last Mile role coordinates with site leadership to support daily operations and drive performance in a fast-paced environment.

The position emphasizes teamwork, leadership, and problem solving, with hourly compensation of $22-$23 and potential bonuses. Candidates will manage dispatch, improve routes, and train team members to meet safety and quality

Qualifications

• 4 years of experience in operations.
• 2 years in logistics or transportation.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership skills.
• Able to lift up to 50 lbs.

Responsibilities

• Foster teamwork and support a group of associates to improve process efficiency.
• Use metrics to identify improvements and create action plans.
• Train material handlers to meet safety, quality, and productivity goals.
• Maintain positive relations with warehouse, carriers, and drivers.
• Dispatch contract carriers and resolve day-to-day issues.
• Collaborate with the Operations Manager to optimize routes.
• Develop carriers, dispatchers and warehouse staff to exceed customer expectations.

Skills

Leadership

Communication

Teamwork

Interpersonal skills

Training

Tools

Microsoft Office

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $22-$23 hourly. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Lead, Operations in Last Mile at RXO, you will coordinate with site leadership to provide support for all home delivery services and assist in handling day-to-day operations. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

What Your Day-to-day Will Look Like

• Foster teamwork and provide daily support to a group of associates to ensure process efficiency


• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business


• Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity


• Foster positive working relationships with warehouse team, contract carriers, driver helpers


• Manage the dispatch of contract carriers and resolve issues throughout the day


• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies


• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations

At a Minimum, You’ll Need

• 4 years of experience in operations


• Experience with Microsoft Office It’d be great if you also have:


• 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation


• Excellent verbal and written communication skills


• Strong interpersonal and leadership skills

This Job Requires The Ability To

• Lift up to 50 lbs.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us

Our Benefits

• Competitive pay


• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave


• 401(k) retirement plan with up to 5% company match


• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity


• Employee Assistance Program (EAP)


• Tuition reimbursement, adoption assistance


• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account


• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.