Lead-Laboratory Service

Mayo Career Site US; Owatonna (MN); On-site; USD 34,000 - 42,000; Full time

Job summary

You will ensure accurate patient identification and specimen labeling, support rapid responses in emergencies, and collaborate with nurses, providers and staff to maintain high patient satisfaction.

This role emphasizes training new hires, participating in competency assessments, and contributing to SOP reviews while maintaining professional appearance and adherence to regulations.

Qualifications

• Requires completion of 2 years in this position before transfer.
• Ability to train and mentor new staff.
• Strong customer service and communication with patients and staff.
• Ability to push a cart and walk distances.

Responsibilities

• Obtain quality blood samples using phlebotomy methods with safety procedures.
• Identify patients accurately and label specimens correctly.
• Perform point of care testing as needed.
• Coordinate with care teams and support operations to cover patient care areas.
• Participate in SOP reviews and training of new hires.
• Monitor workflow and maintain supplies.

Job description

Obtains quality blood samples using a variety of phlebotomy methods using standard safety equipment from all age groups with strict adherence to regulatory requirements and collection procedures. Provides rapid response to medical emergencies. May perform a variety of point of care testing (POC). Responsible for accurate patient identification, quality specimen labeling, handling and transportation as well as accurate specimen testing using POC equipment. Able to work with a variety of computer programs/systems. Must maintain patient confidentiality. Utilizes good customer relations and communication skills in performing phlebotomy, answering the phone and interacting with patients, nurses, providers and other health care professionals to ensure high customer satisfaction. Demonstrates a positive and professional demeanor. Ability to work independently as well as in a team. Assists with providing operations support to teams by mobilizing staff across various competency based areas ensuring coverage of critical patient care areas. Must possess skills in working in a fast pace environment, coping, understanding, following written and verbal instruction, organization and prioritization, attention to detail, problem solving, critical thinking and decision making. Participates as a member of the interview team. Assist with completing annual and random skill competencies. Must be able to push a cart and walk distances. Responsible for training, educating and mentoring new and existing staff, troubleshooting and resolving problems. Manages and coordinates training for new hires and students. Must maintain a professional image at all times. Participates on special projects as assigned by the management team and serves as a resource to others. Monitors daily workflow and assigns tasks. Participates in SOP review and creation process. Monitors and maintains supply inventory system.

Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic.

This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.