Lead Knowledge Manager, GMA

UL, LLC; Northbrook (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401K matching

Paid time off

Job summary

UL Solutions is seeking a Lead Knowledge Manager to define product scope and regulatory data strategies for global market access and conformity assessment. The role collaborates with engineering, regulatory, product, and data teams to translate requirements into clear digital solutions and drive activation with priority customers.

The candidate will educate sellers and customers, participate in standards work, and help ensure credibility and adoption of UL Solutions’ digital offerings across

Qualifications

• Bachelor’s degree in a technical field or equivalent experience.
• Strong ability to read regulatory requirements and translate into solutions.
• Experience communicating complex technical concepts to diverse audiences.
• Ability to influence across functions without direct authority.
• Experience with industry associations and standards committees.

Responsibilities

• Lead technical discovery to define scope, standards, and regulatory requirements for UL Solutions digital offerings.
• Translate regulatory requirements into solution designs and data needs for product, engineering, and sales.
• Define activation and adoption plans for priority customers and educate teams and customers.

Skills

Regulatory data

Cross-functional collaboration

Technical translation

Solution design

Industry standards

Education

Bachelor’s degree in a technical field

Job description

• UL Solutions is seeking a Lead Knowledge Manager with strong technical depth in

  global market access, product compliance, conformity assessment, and regulatory data.

• The role provides the solution expertise behind UL Solutions’ digital offerings, including AI-enabled services,

  Global Compliance Management (GCM), and builds partnerships with industry associations, standards

  bodies, and technical committees that influence how compliance requirements are defined and met.

• The successful candidate can read a technical or regulatory requirement, explain what it means for a

  customer’s product portfolio and target markets and translate it into a clear solution design.

• The role works with engineering, regulatory, product, and data teams to scope digital solutions accurately, leads

  activation and adoption for priority customers, educates sellers and customers, and represents.

• UL Solutions in association working groups, technical forums, and standards development activity.

• The role helps make UL Solutions’ digital offerings credible, usable, and adopted through solution

  definition, activation, adoption, and customer education, and it strengthens that credibility through

  association and standards partnerships. Final technical authority remains with the appropriate

  engineering and regulatory experts.

Solution Definition and Technical Discovery

• Lead technical discovery to define product scope, applicable standards, target markets, and regulatory requirements and identify where UL Solutions can create value.
• Translate complex technical and regulatory requirements into solution designs, data requirements, and scoping documents that product, engineering, and sales teams can act on.
• Work with engineering and regulatory experts to validate feasibility, data accuracy, and technical claims before they reach the customer.

Activation, Adoption, and Education

• Define activation and adoption plans for priority customers, covering data setup, integration points, user roles, milestones, and value reviews.
• Educate sellers and customers through webinars, workshops, standards briefings, and association hosted events that build understanding and demand.
• Diagnose technical and data-related adoption barriers, resolve what falls within scope, and bring in the right expert for the rest.

Commercialization and Market Development

• Identify recurring customer problems that could become repeatable offerings, and help assess which are worth investment.
• Develop technical solution narratives, use cases, reference workflows, and technical-commercial playbooks that scale beyond individual customer engagements.
• Partner with the Business Development Specialist and Commercial Teams to qualify and advance high-potential opportunities.

Industry Association and Standards Partnerships

• Build and maintain working relationships with industry associations, standards development organizations, trade groups, and technical committees relevant to UL Solutions’ digital and compliance offerings.
• Represent UL Solutions in technical committees and working groups, contribute to standards and guidance documents, and track changes that affect solution requirements.
• Develop joint activity with associations, including technical webinars, member briefings, white papers, and conference sessions, that builds market understanding of digital compliance.
• Capture technical and regulatory patterns from customer and association engagement and turn them into evidence-based recommendations for Product and leadership.

UL Solutions · Data & Innovation · Page 4

Required

• Bachelor’s degree in a technical field or an equivalent combination of education and relevant experience.
• Strong technical expertise in a relevant field, such as EMC/wireless, connected products, conformity assessment, regulatory compliance, or market access.
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Strong customer-facing presence and the ability to uncover underlying needs and distinguish symptoms from the real problem.
• Ability to influence across functions and organizational levels without relying on direct authority.
• Strong written, presentation, facilitation, and interpersonal communication skills.
• Experience participating in industry associations, standards committees, or technical working groups.

Preferred

• Experience with GCM, GMA research, digital certification, regulatory data, or compliance platforms.
• Enterprise software, subscription, data, or advisory background; customer success, solutions consulting, or technical business development experience.
• Experience delivering training, webinars, or workshops, and applying technical expertise across multiple industries.

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday and personal days (totaling 12 days), and sick time off (72 hours)

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.