Lead Kennel Operations Manager

JM Pet Resort & Veterinary Clinic; Brockton (MA); On-site; USD 52,000 - 75,000; Full time

Job summary

JM Pet Resort & Veterinary Clinic is seeking a Kennel Manager to lead our kennel team and ensure high-quality care for all pets. The role emphasizes hands-on leadership, staff development, and adherence to safety and animal welfare standards.

The ideal candidate will have management experience in a kennel setting, strong organizational skills, and the ability to motivate staff while maintaining exceptional customer service. This is a full-time position based in Brockton, MA.

Qualifications

• 2 years of management experience in the Kennel field required.
• High School Diploma required; Associate's degree preferred.
• Must be able to learn new technology.

Responsibilities

• Oversee opening/closing checklists and adapt tasks to business needs.
• Lead shifts of 3-6 staff and delegate kennel tasks.
• Coach employees on leash handling and safety protocols.
• Maintain kennel operations manuals and update training materials.
• Monitor pet behavior and communicate concerns to management.
• Conduct employee interviews and provide feedback.
• Schedule staffing to meet dog volumes and payroll costs.
• Ensure health and safety by following quarantine protocols and safety policies.

Skills

Management experience

Leadership

Team supervision

Organizational skills

Coaching and training

Customer service

Education

High School Diploma

Associate's degree

Tools

Computer skills

Job description

JM Pet Resort & Veterinary Clinic is seeking a Kennel Manager to lead our kennel team and ensure high-quality care for all pets. The role emphasizes hands-on leadership, staff development, and adherence to safety and animal welfare standards.

The ideal candidate will have management experience in a kennel setting, strong organizational skills, and the ability to motivate staff while maintaining exceptional customer service. This is a full-time position based in Brockton, MA.