Lead Job Coach

goodwilltacomajobs; Tacoma (WA); On-site; USD 44,000 - 50,000; Full time

Job summary

The Lead Job Coach at Goodwill provides administrative, data management, and team supervision support for Disability Services, carrying a caseload and guiding job coaches to help participants with disabilities achieve competitive integrated employment.

Hourly rate is $21.03–$23.94. The role emphasizes person-centered planning, employer engagement, and collaboration with families and community partners to deliver meaningful employment outcomes.

Qualifications

• Leadership or supervisory experience is required.
• Experience supporting individuals with disabilities or employment services.
• Knowledge of Vocational Rehabilitation Services and School to Work.
• Experience with data entry and documentation compliance.
• Strong analytical and interpersonal skills.

Responsibilities

• Provide functional leadership and guidance to team members.
• Support and mentor a team of job coaches and ensure data requirements are met.
• Coordinate with program manager and partners on program needs.
• Develop individualized employment plans with participants.
• Document progress with timely case notes and evaluations.

Skills

Leadership

Supervisory experience

Data management

Communication skills

Coaching

Education

High School Diploma or GED

Associate’s in Human Services or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary:

The Lead Job Coach provides administrative, data management, and team supervisory support for all Disability Services programs. This person will support and guide the work of job coaches in the department in addition to providing the program manager with the needed leadership support for internal and external stakeholders. The Lead Job Coach will also carry a caseload and will be responsible for supporting participants with developmental disabilities and/or barriers to employment in a variety of work settings.

The Lead Job Coach provides direct employment support and on-the-job training to individuals with disabilities participating in community employment services, while also supporting any caseload needs of the job coaches. This position promotes competitive integrated employment through person-centered planning, informed choice, skill development, employer engagement, and community inclusion. The Lead Job Coach supports quality service delivery and works collaboratively with participants served, employers, families and community partners to achieve meaningful employment outcomes.

Hourly Rate:

$21.03 - $23.94 per hour

Essential Duties and Responsibilities:

The Lead Job Coach responsibilities include the following and other duties as assigned:

• Provides functional leadership and day-to-day operational guidance to team members, serving as a primary resource for workflow coordination, training, problem resolution, and decision support, while acting as a point of contact in the manager's absence without formal supervisory authority or responsibility for personnel decisions

• Provide support and mentorship to a team of job coaches, ensuring all data requirements and contract service requirements are met

• Support the program manager in supervisory and administrative needs, including coordinating with businesses and partners regarding program needs and concerns

• Provide specific programming support for growing and maintaining the School to Work Program person-centered training and support to individuals placed in community jobs

• Assist individuals in obtaining and maintaining competitive integrated employment

• Conduct vocational discovery, assessments and career exploration

• Develop Individualized Employment plans in collaboration with the participant and their support team that supports the participant in achieving meaningful career advancement and employment

• Provide person-centered training and support to individuals placed in community jobs

• Perform task analysis at employment sites and develop job/work procedures for each participant

• Conduct worksite analyses and recommend workplace accommodations when appropriate

• Document and track participant progress through timely case notes, performance evaluations, data entry, and file management, ensuring accurate records and measurable advancement toward employment goals and outcomes

• Provide information on a regular basis to the Program Manager, employers, family members, and outside referral sources

• Promote best practices in Group and Individual Supported Employment

• Maintain professional relationships with the business community and establish support at each individual job site

• Assist Work Experience Supervisors with monitoring staff service quality

• Assist with resolving workplace concerns while promoting long term employment success

• Participate in program awareness, recruitment, community and employer partnerships, and other advancement activities for the organization's mission through outreach, collaboration, and effective communication

Qualifications/Basic Job Requirements:

• High school diploma or GED equivalent

• Minimum of one year of leadership or supervisory experience

• Relevant experience supporting individuals with disabilities, employment services, vocational rehabilitation, or workforce development

• Knowledge of Vocational Rehabilitation Services, School to Work and Developmental Disability Administration

• Experience using database or case management software and ensuring compliance with documentation requirements

• Exceptional analytical, judgement, decision-making and communications skills

• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus

• Employment is contingent upon successfully completing a standard employment background check and a Washington State DSHS background check

• Preferred:

• Associate’s in Human Services, Psychology, Social Work, Rehabilitation Counseling, Special Education, or a related field preferred

• Active Social Security Administration (SSA) suitability determination highly preferred

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:

Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average.

Computer Skills:

To perform this job successfully, an individual should have knowledge Microsoft Office products, specifically Word and Excel and PowerPoint.

Other Skills and Abilities:

Comprehensive understanding of all aspects of a Lead Job Coach.

Certificates, Licenses, Registrations:

Washington State Driver’s License required along with proof of insurance, and an acceptable driving record.

Other Qualifications:

Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, talk, hear and type. The employee is occasionally required to stand for up to 4 hours at a time for 4 days of the week; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The noise level in the work environment is usually moderate.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation.

Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position.

Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position.

At Goodwill

we are committed to creating and sustaining a culture of equity, diversity and inclusion. We embrace our employees' differences, and believe in meeting the members of our workforce and their communities where they are. Since our doors first opened in 1921, we have been changing lives by offering a hand up, not a hand out. We invite you to join us for our next 100 years of service to our neighbors.

Our Mission

is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships.

At Goodwill, we welcome people with diverse backgrounds, including persons with disabilities or other disadvantages. In fact, a substantial portion of our employees have a disability and/or economic disadvantage and we strongly encourage such persons to apply.

This organization participates in E-Verify.

E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.