Lead Job Coach

Goodwill; Tacoma (WA); Hybrid; USD 60,248,000 - 68,673,000; Full time

Job summary

Goodwill in Tacoma, Washington seeks a Lead Job Coach to support and supervise disability services programs, carry a caseload, provide on-the-job training, and coordinate with the program manager, employers, families, and community partners to help participants achieve meaningful, competitive employment.

The role requires leadership experience, knowledge of vocational rehabilitation, data management skills, and a commitment to inclusive practices.

Qualifications

• High school diploma or GED.
• Minimum of one year of leadership or supervisory experience.
• Experience supporting individuals with disabilities, employment services, vocational rehabilitation, or workforce development.
• Knowledge of Vocational Rehabilitation Services, School to Work and Developmental Disability Administration.
• Experience using database or case management software and ensuring compliance with documentation requirements.
• Analytical, judgment, decision-making and communication skills.
• Strong coaching, leadership and interpersonal skills.
• Employment contingent on background checks (State of Washington).

Responsibilities

• Provide functional leadership and day-to-day operational guidance to team members.
• Mentor a team of job coaches to meet data and contract requirements.
• Coordinate with program manager and partners on program needs.
• Support School to Work program and participant training.
• Assist individuals in obtaining and maintaining competitive integrated employment.
• Conduct vocational discovery, assessments and career exploration.
• Develop individualized employment plans with participants.
• Document participant progress and maintain records.
• Communicate with employers, families, and referral sources.
• Promote best practices in supported employment.

Skills

Leadership

Supervisory

Disability experience

Vocational rehab

Data entry

Analytical skills

Communication

Driver's license

Education

High school diploma or GED

Associate’s degree (preferred)

Tools

MS Office

Excel

Word

PowerPoint

Job description

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary: The Lead Job Coach provides administrative, data management , and team supervisory support for all Disability Services programs . This person will support and guide the work of job coaches in the department in addition to providing the program manager with the needed leadership support for internal and external stakeholders. The L ead J ob C oach will also carry a caseload and will be responsible for supporting participants with developmental disabilities and/or barriers to employment in a variety of work settings.

Th e Lead Job Coach provides direct employment support and on-the-job training to individuals with disabilities participating in community employment services , while also supporting any caseload needs of the job coaches. This position promotes compe t itive integrated employment through person-centered planning, informed choice, skill development, employer engagement, and community inclusion . The L ead J ob C oach supports quality service delivery and works collaboratively with participants served, employers , families and community partners to achieve meaningful employment outcomes.

Hourly Rate: $21.03 - $23.94 per hour

Essential Duties and Responsibilities: The Lead Job Coach r esponsibilities i nclude the following and other duties as assigned:

• Provides functional leadership and day-to-day operational guidance to team members, serving as a primary resource for workflow coordination, training, problem resolution, and decision support, while acting as a point of contact in the manager's absence without formal supervisory authority or responsibility for personnel decisions
• Provide support and mentorship to a team of job coaches, ensuring all data requirements and contract service requirements are met
• Support the program manager in supervisory and administrative needs, including coordinating with busine sses and partners regarding program needs and concerns
• Provide specific programming support for growing and maintaining the School to Work Program person-centered training and support to individuals placed in community jobs.
• Assist individuals in obtaining and maintaining competitive integrated employment
• Conduct vocational discovery, assessments and career exploration
• Develop Individualized Employment plans in collaboration with the participant and their support team that supports the participant in achieving meaningful career advancement and employment
• Provide person-centered training and support to individuals placed in community jobs.
• Perform task analysis at employment sites and develop job/work procedures for each participant.
• Conduct worksite analyses and recommend workplace accommodations when appropriate
• Document and track participant progress through timely case notes, performance evaluations, data entry, and file management, ensuring accurate records and measurable advancement toward employment goals and outcome s
• Provide information on a regular basis to the Program Manager, employers, family members, and outside referral sources.
• Promote best practices in Group and Individual Supported Employment.
• Maintain professional relationships with the business community and establish support at each individual job site.
• Assist Work Experience Supervisors with monitoring staff service quality.
• Assist with resolving workplace concerns while promoting long term employment success
• Participate in program awareness, recruitment, community and employer partnerships, and other advancement activities for the organization's mission through outreach, collaboration, and effective communication.

Location(s)

Tacoma , Washington , United States

Requirements

Qualifications/Basic Job Requirements:

• High school diploma or GED equivalent
• Minimum of one year of l eadership or supervisory experience
• Relevant experience supporting individuals with disabilities, employment services, vocational rehabilitation, or workforce development
• Knowledge of Vocational Rehabilitation Services, School to Work and Developmental Disability Administrat i on
• Experience using database or case management software and ensuring compliance with documentation requirements.
• Exceptional analytical, judgment, decision-making and communications skills
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus
• Employment is contingent upon successfully completing a standard employment background check and a Washington State DSHS background check
• Preferred:
• Associate’s in Human Services, Psychology, Social Work, Rehabilitation Counseling, Special Education, or a related field preferred.
• Active Social Security Administration (SSA) suitability determination highly preferred

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages , and average.

Computer Skills: To perform this job successfully, an individual should have knowledge Microsoft Office products, specifically Word and Excel and PowerPoint.

Other Skills and Abilities: Comprehensive understanding of all aspects of a Lead Job Coach.

Certific ates, Licenses, Registrations: Washington State Driver’s License required along with proof of insurance, and an acceptable driving record.

Other Qualifications: Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk, hear and type. The employee is occasionally required to stand for up to 4 hours at a time for 4 days of the week; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The noise level in the work environment is usually moderate.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation .

Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position.

At Goodwill we are committed to creating and sustaining a culture of equity, diversity and inclusion. We embrace our employees' differences, and believe in meeting the members of our workforce and their communities where they are. Since our doors first opened in 1921, we have been changing lives by offering a hand up, not a hand out . We invite you to join us for our next 100 years of service to our neighbors.

Our Mission is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships.

At Goodwill, we welcome people with diverse backgrounds, including persons with disabilities or other disadvantages. In fact, a substantial portion of our employees have a disability and/or economic disadvantage and we strongly encourage such persons to apply.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.

Pay Rate Minimum

$21.03 per hour

Pay Rate Maximum

$23.94 per hour