Lead, IT Systems Engineer - AI & Automation

Thumbtack; United States; Remote; USD 153,000 - 187,000; Full time

Job summary

Join a forward-thinking company that empowers homeowners with innovative solutions for their home improvement needs. As a Lead IT Systems Engineer, you will play a crucial role in enhancing internal tools and systems, leveraging cutting-edge automation and AI technologies. This position offers a unique opportunity to work collaboratively across teams, ensuring the infrastructure is robust, secure, and efficient. If you have a passion for technology and a desire to make a significant impact, this role is perfect for you. Be part of a dynamic team that values diversity and creativity while striving for excellence in every project.

Qualifications

• 5+ years of IT systems experience in a distributed, enterprise environment.
• Proven track record of automating processes using Okta Workflows.

Responsibilities

• Design and optimize highly-available, scalable IT systems infrastructure.
• Collaborate with cross-functional teams to improve efficiency via automation.

Skills

IT systems experience

Workflow automation

Systems architecture

Cloud-hosted services

Security compliance

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Okta

Google Workspace

Atlassian

Slack

AWS

Jira

Workato

Job description

Remote, United States

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Internal Tools Team

The Internal Tools team is made up of 3 groups -- IT Infrastructure & Operations, Business Applications, and Technical Program Management. Together, we deliver trusted, scalable, secure services and infrastructure to empower Thumbtack employees with the tools they need to get work done. We partner with the business and own our platform of internal tools throughout their lifecycle -- intake, prioritization, buy/build, implementation, support, and retirement.

As a Lead/Staff IT Systems Engineer on the IT Infrastructure team, you’ll design, build, support, and scale our internal systems, and leverage the power of automation and AI for IT systems and processes at Thumbtack. You’ll be a force multiplier as you collaborate with engineers, program managers, leaders and partners to execute projects, manage critical data, and implement and maintain our infrastructure, systems and integrations. You will leverage your in-depth knowledge of workflow automation, systems architecture, cloud-hosted services, authentication/access systems and security to solve challenges big and small. You are an excellent communicator with a passion for technology, mentoring others and delivering world-class services.

What you'll do

• Act as the primary owner and architect for workflow automation, leveraging tools to connect disparate systems, automate a wide variety of processes, and scale and enable IT and the rest of the business
• Design, automate, build, manage and optimize highly-available, scalable IT systems infrastructure
• Act as a primary administrator for Okta, Google Workspace, Atlassian, Slack, and other key tools and partner with IT and other teams to implement and maintain integrations with other platforms / tools (Workday, Salesforce, Netsuite, etc.)
• Collaborate with and enable cross-functional teams across the business to improve efficiency via systems and automation architecture, strategy and direction, and AI tools. Improve the quality, reliability, and supportability of existing infrastructure.
• Manage data, security, and legal governance processes and maintain compliance with security standards (least-privilege access, patching, two-factor authentication, VPN)
• Proactively monitor systems health, identify, troubleshoot and resolve advanced issues, and participate in on-call rotation for critical components & changes (change/incident management)
• Lead technology projects to completion with a focus on delivering business value, leading through change, and fostering continuous process improvement
• Build and manage relationships, roadmaps and costs for vendors and 3rd-party partners

In order to be successful, you must bring

• 5+ years IT systems experience in a distributed, enterprise IT environment
• Proven track record of designing, integrating, automating a wide variety of processes using Okta Workflows. Proficiency in additional automation tools beyond Okta Workflows (AWS Lambda, Jira Automations, Slack Workflows, Workato)
• Experience designing, automating, integrating, deploying, securing and monitoring Okta, Google Workspace, Atlassian, and Slack and using AI tools.
• Working knowledge of AWS; familiarity with other cloud platforms; experience with AI tools and concepts
• Excellent strategic thinking, analytical and problem-solving skills; ability to make thoughtful technical proposals, provide root cause analysis and demonstrate results through testing and metrics, and drive engineering excellence
• A great teammate mentality and ability to be a partner and mentor who has outstanding communication and interpersonal skills, works well cross-functionally, and thrives in a fast-paced, virtual first environment
• Understanding of security and compliance methodologies and practices, including experience with security incident response processes and tools, SIEM (Splunk, Syslog), SOX and PCI

Expected salary ranges

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $180,000.00 - $220,000.00.
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $162,000.00 - $198,000.00.
• For candidates living in all other US locations, the expected salary range for this role is currently $153,000.00 - $187,000.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [e-mail] .

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Thumbtack currently supports remote work in a number of locations across the United States, Ontario and the Philippines. Using the drop down list below, please select the location you intend to work from. If you are not currently located in or able to work from a location listed below, please select "Location not listed." * Select...

Location

If you selected "Location not listed" above, please use the text box below to let us know where you intend to work from.

Location

Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)? * Select...

At Thumbtack, we’re building more than a product. We’re building local economies and stronger communities. Leveling the playing field so even the smallest of businesses has a fair shot at success. And we believe diversity is essential to making this happen. We use your answers below to better understand who is interested in joining the team and whether we’re considering a diverse group of people for our open roles. Your response will be confidential, and neither your answers nor your participation or non-participation will affect our consideration of your candidacy.