Lead IT Service Desk - Secure, Enterprise Impact

Ardent MC; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health coverage

Flexible PTO

Tuition reimbursement

Professional development support

Job summary

Ardent MC is seeking a Service Desk Lead in New York. The candidate will oversee service desk operations, managing incidents, and ensuring user satisfaction. Responsibilities include supervising staff, managing user access, and improving service delivery.

Applicants should have a bachelor's degree in IT or Computer Science and at least 5 years of relevant experience. The position offers competitive pay, comprehensive health coverage, and a commitment to supporting veterans.

Qualifications

• Minimum of 5 years of experience in service desk or IT support roles, including leadership responsibilities.
• Experience managing service desk operations in an enterprise environment.
• Ability to obtain a Tier 4 (High Risk Public Trust) security clearance.

Responsibilities

• Lead daily service desk operations, ensuring timely resolution of incidents and service requests.
• Supervise and support Service Desk Technicians, including task assignment and performance oversight.
• Manage user account provisioning and identity access management.

Skills

Leadership in service desk operations

Incident management

IT service management

Identity and access management

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

ServiceNow

Job description

Ardent MC is seeking a Service Desk Lead in New York. The candidate will oversee service desk operations, managing incidents, and ensuring user satisfaction. Responsibilities include supervising staff, managing user access, and improving service delivery.

Applicants should have a bachelor's degree in IT or Computer Science and at least 5 years of relevant experience. The position offers competitive pay, comprehensive health coverage, and a commitment to supporting veterans.