Lead IT Helpdesk Supervisor — Corporate & Warehouse

Windsor Fashions; Santa Fe Springs (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Windsor Fashions is seeking an on-site Corporate Helpdesk Supervisor in Santa Fe Springs, CA to lead a team supporting corporate and warehouse users. You will directly handle tickets, mentor analysts, and coordinate escalations while maintaining high service levels.

The role emphasizes strong troubleshooting, documentation, and customer service, with attention to workflow improvements and collaboration with IT teams.

Qualifications

• Minimum 3 years hands-on IT help desk or desktop support in a corporate/warehouse environment.
• 1–2 years lead or supervisory experience, including assigning work and coaching team members.
• Strong skills in Windows workstations, Active Directory, Microsoft 365, network connectivity, VPN, Wi‑Fi, and common business apps.

Responsibilities

• Provide day-to-day supervision of Corporate Help Desk Analysts for corporate office and warehouse users.
• Directly handle tickets, walk-ups, escalations, and hardware replacements.
• Ensure service quality, response times, documentation, and customer service meet company standards.
• Prioritize, assign, monitor, and follow up on tickets for timely resolution.
• Support desktops, laptops, printers, peripherals, phones, mobile devices, and network connectivity.
• Administer user accounts, groups, mailboxes, and Active Directory/M365 access requests.
• Provide telecom system support including GoTo/Jive, desk phones, and voicemails.
• Assist with onboarding/offboarding, asset tracking, and inventory management.
• Maintain knowledge base with problems, resolutions, and process changes.

Skills

Lead Help Desk

Windows

Microsoft 365

Active Directory

Customer service

Troubleshooting

Team leadership

Tools

Ticketing System

Job description

Windsor Fashions is seeking an on-site Corporate Helpdesk Supervisor in Santa Fe Springs, CA to lead a team supporting corporate and warehouse users. You will directly handle tickets, mentor analysts, and coordinate escalations while maintaining high service levels.

The role emphasizes strong troubleshooting, documentation, and customer service, with attention to workflow improvements and collaboration with IT teams.