Lead IT ETRM Systems Specialist: RightAngle Expert

Energy Transfer; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Industry-leading compensation

401(k) match

Profit sharing

PTO

Career opportunities

Job summary

Energy Transfer is seeking a Principal/Lead IT Specialist for the IT ETRM Systems in Houston, TX. The role focuses on supporting the ION RightAngle application, customizations and integrations, with strong emphasis on customer service and end-user collaboration.

Responsibilities include documenting issues, deploying upgrades, and maintaining design documents, while adhering to change management procedures. Seniority requires 5–10+ years in related roles and deep commodity knowledge.

Qualifications

• Bachelor's degree in IT, Information Systems or related area preferred.
• Excellent customer service, interpersonal, communication and team collaboration skills.
• 10+ years of experience in application support.
• Strong understanding of Physical (Oil, NGLs, Refined Products) & Financial commodities.
• Strong understanding of SQL and relational database concepts.
• Familiarity with SDLC processes such as Agile, Waterfall, etc.
• Experience with ticketing systems such as Remedy, ServiceNow.
• Familiarity with front to back-office system data flow in RightAngle (Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory, Settlements).
• Ability to create complex pricing provisions and report views.
• Testing business scenarios in RightAngle from deal capture to invoicing.
• Excellent analytical and problem-solving skills, strong organizational skills.

Responsibilities

• Interact daily with end-users, developers, and managers to support and enhance RightAngle.
• Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions.
• Field questions from end-users and assist with data issues.
• Create and maintain system functional design documents.
• Complete analysis, testing and deployment for RightAngle system upgrades, patches, and custom code releases.
• Follow defined change management procedures and internal guidelines.
• Availability to support after hours on business-critical situations and scheduled tasks.
• Contributes to best practice library and mentors’ other team members.
• Must be able to work on multiple simultaneous tasks with limited supervision.
• Ensure requirements are being met in accordance with corporate compliance.
• Ensure proper communication to all levels of the organization.

Skills

SQL

End-user support

Communication

Team collaboration

Analytical skills

Customer service

Education

Bachelor's degree in IT or related field

Tools

Remedy

ServiceNow

Job description

Energy Transfer is seeking a Principal/Lead IT Specialist for the IT ETRM Systems in Houston, TX. The role focuses on supporting the ION RightAngle application, customizations and integrations, with strong emphasis on customer service and end-user collaboration.

Responsibilities include documenting issues, deploying upgrades, and maintaining design documents, while adhering to change management procedures. Seniority requires 5–10+ years in related roles and deep commodity knowledge.