LEAD INTAKE COORD

Universal Hospital Services Inc.; North Charleston (SC); On-site; USD 40,000 - 52,000; Full time

Job summary

Palmetto Lowcountry Behavioral Health, a subsidiary of UHS, is seeking a Lead Intake Counselor to support the admissions process under the Director of Admissions. You will help manage daily census, inquiry calls, and referrals, ensuring the appropriate level of care for patients.

You will collaborate with on‑call providers and nursing, document findings, verify insurance, and assist in crisis interventions as needed. This full-time role offers opportunities for growth within UHS’s network.

Qualifications

• Master’s degree in Social Work, Psychology, Counseling or related field (or RN) is required.
• At least one year of admissions experience is preferred.

Responsibilities

• Thoroughly assessing and completing the assessment tool for all clients.
• Communicating information with the on‑call provider and nursing to determine an appropriate level of care.
• Documenting all findings and recommendations.
• Assisting clients in being admitted or referred out to the service or resource to best address their needs.
• Referral management and ensuring prompt response times.
• Providing information to individuals, agencies, facilities, and professional staff requesting information regarding potential admissions.
• Developing and/or maintaining relationships with ongoing sources of referral to alternate treatment sources when appropriate.
• Completing insurance verification and precertification as applicable.
• Participating in crisis and safety interventions as needed.
• Assisting in performance improvement/quality measurement activities as assigned.

Education

Master’s degree in Social Work, Psychology, Counseling or other related field, or RN

Job description

Responsibilities

Are you seeking a rewarding career in behavioral health? We want to hear from you!

Palmetto Lowcountry Behavioral Health is now seeking to fill Lead Intake Counselor position.

Position Summary

Under the direction of the Director of Admissions, the Lead Intake Counselor supports the purpose and procedure of the entire admission and is accountable for assisting in the management of the department. Assists in maintaining department procedures in the following areas: daily census records, inquiry calls and referral log, and ensures that the level of treatment and clinical services is appropriate to all patients' needs.

Responsibilities include, but are not limited to:

• Thoroughly assessing and completing the assessment tool for all clients.


• Communicating information with the on‑call provider and nursing to determine an appropriate level of care.


• Documenting all findings and recommendations.


• Assisting clients in being admitted or referred out to the service or resource to best address their needs.


• Referral management and ensuring prompt response times.


• Providing information to individuals, agencies, facilities, and professional staff (physicians, consulting professionals, etc.) requesting information regarding potential admissions


• Developing and/or maintaining relationships with ongoing sources of referral to alternate treatment sources when appropriate.


• Completing insurance verification and precertification as applicable.


• Participating in crisis and safety interventions as needed.


• Assisting in performance improvement/quality measurement activities as assigned.

Schedule

Sunday - Thursday 12:00PM – 8:30PM

Benefits for full time employees include

• Tuition Assistance


• Career development opportunities across UHS and its 300+ locations!


• Diverse programming to expand your experience and energize your career


• HealthStream online learning catalogue with plenty of free CEU courses


• Competitive Compensation & Generous Paid Time Off


• Excellent Medical, Dental, Vision and Prescription Drug Plans


• 401(K) with company match and discounted stock plan


• SoFi Student Loan Refinancing Program


• We participate in the Dept of Health and Human Services Health Resources and Service Administration (HRSA) Substance Use Disorder Treatment and Recovery (STAR) Program


• More informationh is available on our Benefits Guest Website. www.benefits.uhsguest.com

About Our Organization

Palmetto Lowcountry Behavioral Health, a subsidiary of UHS, is located on the beautiful Ashley River near Charleston, SC, Palmetto Lowcountry Behavioral Health lends a helping hand to people struggling with mental health and substance use disorders. At Palmetto Behavioral Health we are looking for exceptional people who share our mission of providing superior quality healthcare services and our culture of Service Excellence: treat everyone as a guest, demonstrate professionalism and excellence, practice teamwork.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

For additional information visit www.uhs.com.

Qualifications

Education: Master’s degree in Social Work, Psychology, Counseling or other related field, or RN required.

Experience: At least one year of Admissions Experience

Age-Specific Competencies: Adolescent, Adult, Geriatric

Licensure/Certification: CPR required; CPI Certification required.

HIPAA: Has access to Medical Records of cases to which they are assigned work, for quality compliance and risk related issues. Use of PHI is for purposes of Healthcare Operations.

About Our Organization

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.

UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.