Lead Installer (HVAC)

ZipRecruiter; Naperville (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in home solutions is seeking a Lead Installer for residential HVAC equipment in the Southern Chicago Suburbs or Indiana area. The role involves installing HVAC systems, managing customer service, and ensuring adherence to safety standards. Competitive pay and comprehensive health benefits are offered, along with a vibrant company culture and opportunities for growth.

Benefits

Competitive pay for performance

Comprehensive health coverage

401(k) with 4% company match

Generous paid time off

Education assistance

Employee wellness resources

Qualifications

• High School diploma/GED or equivalent experience.
• HVAC certification or vocational training in lieu of certification.
• Proficiency in Microsoft and Google Suites.

Responsibilities

• Install residential HVAC equipment to high-quality standards.
• Promote warranty products to customers and provide customer service.
• Adhere to safety policies and manage inventory.

Skills

Customer Focus

Problem-Solving

Time Management

Technical Competence

Education

High School Diploma or GED

HVAC Certification

Tools

Microsoft Suite

Google Suite

iPad

Job description

Job Description

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization owned by private equity firm Apax Partners, operating under the brands American Water Resources, Pivotal Home Solutions, and American Home Solutions. We prioritize our people to serve our 1.8+ million customers across the U.S., aiming to create lasting value by helping homeowners navigate the unexpected, reduce costs, and enjoy homeownership. Our vision is to become the most trusted and reliable home solutions organization, fostering an inclusive environment where everyone feels valued, respected, and supported.

As a US-based warranty provider, we offer expertise in safety and homecare, providing solutions both inside and outside the home—covering essential systems like plumbing, HVAC, appliances, and vital external lines. We primarily operate B2B2C, partnering with utilities and municipalities to market our products, often integrated into water/gas/electric bills. Our team, the ‘Oncourse SUPERs’—Successful, United, Progressive, Empathetic, Reliable—are committed to exceptional service, ensuring our customers can enjoy worry-free homeownership.

We are an equal opportunity employer, making employment decisions based on business needs and individual qualifications, without regard to protected characteristics under law. We are dedicated to recruiting and retaining talented individuals in an environment free from discrimination, retaliation, or harassment.

Position Summary

MUST BE LOCATED IN SOUTHERN CHICAGO SUBURBS OR INDIANA AREA

The Lead Installer is responsible for installing residential HVAC equipment to high-quality standards. This includes receiving routed work, arriving on time, and performing tasks as per company expectations. The role involves promoting warranty products to customers and requires a valid driver’s license, refrigerant certification, and a commitment to safety. Based in Naperville, IL, the technician will participate in rotating on-call schedules and accept off-shift work during peak periods. All technicians will promote our warranty products to customers.

Responsibilities include but are not limited to

• Providing excellent customer service consistently.
• Adhering to all safety policies, including monthly calibration of gas sensing tools.
• Installing furnaces, condensers, humidifiers, and accessories independently.
• Mastering electrical wiring for HVAC systems, including high and low voltage.
• Managing inventory and using materials responsibly.
• Installing sheet metal duct systems, gas lines, copper refrigerant lines, including soldering and brazing.
• Completing billing, ordering parts, and handling paperwork accurately and timely.
• Using good time management to optimize travel and work efficiency, including inventory cycling counts.
• Demonstrating technical competence and problem-solving skills.
• Building credibility with colleagues and leadership.
• Diagnosing problems accurately and providing high-quality customer service.
• Collaborating with safety teams and maintaining safety standards.
• Meeting productivity, quality, and safety metrics, and pursuing ongoing training and development.
• Working in challenging environments, including heights, extreme temperatures, and heavy lifting.

We are Excited if this is You!

Education

• High School diploma/GED or equivalent experience.
• HVAC certification or vocational training in lieu of certification.

Computer Skills Needed to Perform the Job

• Proficiency in Microsoft and Google Suites.
• iPad usage.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive pay for performance.
• Comprehensive health coverage (medical, dental, vision).
• 401(k) with 4% company match.
• Generous paid time off.
• Education assistance and flexible spending accounts.
• Employee wellness resources.
• Vibrant company culture with regular engagement activities.

The base salary range is $50,000 - $70,000 annually, with potential bonuses and incentives based on performance, experience, and location. Exact compensation varies.

Competencies

• Action Oriented
• Approachability
• Customer Focus
• Drive for Results
• Integrity and Trust
• Learning on the Fly
• Effective Communication

No external recruiter or agency communications will be accepted. Qualified candidates should apply online.