Lead Installer (Bathroom Remodeling)

Idaho Bath Solutions LLC; Spokane Valley (WA); On-site; USD 52,000 - 64,000; Full time

Job summary

Re-Bath is hiring an Installer with strong communication and organizational skills to manage bathroom remodeling tasks, including carpentry and customer service. The role requires 2 years of remodeling or construction experience, DOT medical exam ability, and a proven ability to work independently or in a team.

The installer will supervise jobsite activities, train others on installation techniques, and ensure safety and quality while maintaining positive customer relationships.

Qualifications

• Must have reliable transportation to and from the office.
• Excellent communication skills and customer service focus.
• 2 years remodeling or construction trades experience required.
• Ability to work independently and in a team.

Responsibilities

• Be a responsible and friendly point of contact for customers.
• Train others on products and installation techniques.
• Troubleshoot changes to labor or materials needs.
• Maintain and operate tools and vehicles safely.
• Keep jobsites clean and damage-free; complete documentation.
• Ensure customer satisfaction and generate positive reviews.
• Participate in periodic training and assist with warehouse tasks.

Skills

Reliability

Communication

Teamwork

Attention to detail

Customer service

Organization

Problem solving

Self-motivation

Pressure handling

Ambition

Education

High School Diploma or GED

Job description

Description

Re-Bath is hiring!

Re-Bath is a fast-growing bathroom remodeling company. We need an Installer with excellent communication skills, experience, attention to detail, and savvy to handle bathroom remodeling tasks including carpentry, customer service, jobsite management, among others.

To thrive in this role, you’ll need to be able to work in a jobsite setting, be self-motivated with a high urgency to help others, communicate well, and be highly organized. We are looking for an individual who isn’t afraid to work really hard with minimal direction and to take initiative to improve processes. Remodeling or construction trades experience is required. The right individual will play a key part in the expansion of this company and will have the opportunity to grow as the company grows.

KEY RESPONSIBILITIES AND TASKS (Essential Functions)

• Be a responsible and friendly point of contact for customers
• Become an expert and train others on our products and installation techniques
• Troubleshoot and communicate any changes to labor or materials needs
• Maintain and operate company tools and vehicles in a safe manner
• Keep jobsites and materials clean, safe, and damage-free
• Complete all required documentation completely and accurately
• Ensure customer satisfaction and generate positive reviews

Must Have

• Reliable transportation to get to and from the office
• Cell phone with data plan
• Ability to pass a DOT medical exam
• Ability to work independently and within a team
• Excellent communication skills
• High attention to detail
• Excellent customer service skills
• Organizational skills
• Ability to problem solve
• Ambition and be self-motivated
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
• The desire to make a real difference in a small company and to have some fun along the way

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Improve customer service, perception, and satisfaction
• Participate in periodic training events
• Help with warehouse work and display set-up & maintenance
• Review upcoming jobs and provide feedback to Project Manager
• Ensure compliance with Home Depot/Lowe’s/State/County/City regulations

MINIMUM EXPERIENCE AND EDUCATION

• Basic knowledge of how a jobsite runs
• Solid experience delivering customer service
• 2 years remodeling or construction trades experience
• High School Diploma or GED

PREFERRED EXPERIENCE AND EDUCATION

• 4 years remodeling or construction trades experience
• Experience training apprentices
• Experience coordinating with multiple trades on a jobsite
• Basic computer knowledge and typing ability

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Sitting 10%
• Standing/walking 90%
• Moderate noise levels from jobsite equipment.
• Minimum lifting requirements of 100 pounds
• Frequent client and jobsite personnel interaction; heavily dependent on excellent customer interaction.
• Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.

PERFORMANCE STANDARDS (SUCCESS FACTORS):

• Adhere to company core values
• Team Effort
• Customer Centric
• Be Accountable
• Growth Mindset
• Have Fun in the Process

Minimum Performance Requirements

• Attend all scheduled activities unless sick or on vacation
• 95% projects 100% complete within scheduled timeframe

Pay Scale

• Wage & Bonus Range: Depending on experience and individual & company performance.