Lead Installation Process Manager – Windows & Doors

Renewal by Andersen of Florida; Pensacola (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Top 10 Best Place to Work

Paid time off

Health insurance

Growth from within

Monthly Vehicle Allowance & Fuel Card

Job summary

Renewal by Andersen of Florida is seeking an Installation Process Manager who will oversee subcontractor crews and manage window/door installations from start to finish. In this role, you will be responsible for precise technical measurements, accurate and safe installations, and ensuring homeowner satisfaction through exceptional customer service.

Responsibilities include performing precise measurements, coordinating with homeowners, ensuring regulatory compliance, and leading safety

Qualifications

• At least 1yr of Window/Door Installation Experience.
• At least 1yr of Conducting Technical Measures Required for Installation.
• At least 1yr of Customer Service Experience and Conflict Resolution Skills.
• At least 2yrs of Construction/Home Improvement Industry Experience.
• Prior Managerial/Leadership Experience is Preferred.
• Knowledge of applicable building codes and construction techniques.
• Basic computer skills and Microsoft Office proficiency.
• Basic financial knowledge (i.e., P&L Statements).

Responsibilities

• Perform precise measurements and determine the correct installation method for our replacement windows and doors.
• Work directly with homeowners to resolve installation-related concerns, while overseeing all personnel involved in the installation process.
• Ensure all regulatory and compliance requirements related to installation are met, and lead all safety initiatives to ensure safe, compliant installation practices.
• Drive homeowner satisfaction by coaching teams on technical skills and customer service; conduct regular site visits to audit quality and process adherence.
• Supervise installation associates, including performance planning, communication, and issue resolution.
• Manage independent contractors, including selection, contracting, and training, to maintain adequate installation capacity.
• Ensure installation timelines are met by maintaining a skilled workforce and leading recruiting efforts to match demand.
• Achieve margin and revenue goals by optimizing workforce capacity and using outsourced labor when appropriate.

Skills

Customer service

Leadership

Communication

Safety compliance

Tools

Microsoft Office

Job description

Renewal by Andersen of Florida is seeking an Installation Process Manager who will oversee subcontractor crews and manage window/door installations from start to finish. In this role, you will be responsible for precise technical measurements, accurate and safe installations, and ensuring homeowner satisfaction through exceptional customer service.

Responsibilities include performing precise measurements, coordinating with homeowners, ensuring regulatory compliance, and leading safety