Lead Infrastructure Engineer - Linux / Windows

JP Morgan Chase; Columbus (OH); Hybride; USD 140 000 - 190 000; Plein temps

Résumé du poste

JPMorganChase is seeking a Lead Infrastructure Engineer to design, build, and operate hybrid infrastructure supporting enterprise BI platforms across on‑premises and cloud environments. You will drive reliability, automation, and AI-enabled efficiencies that reduce toil and accelerate incident response.

In this role, you will partner with platform admins and data teams to align capacity, scheduling, and performance baselines, while producing runbooks and architecture diagrams that guide

Qualifications

• Formal training or certification on infrastructure concepts and 5+ years applied experience.
• Hybrid on-premises and cloud production infrastructure experience.
• Strong Linux administration and troubleshooting skills.
• Hands-on Terraform experience.
• Experience with IT service management processes (incident, change, problem).
• Proven ability to drive automation and reliability improvements.
• Structured root-cause analysis and calm execution under pressure.
• Clear written and verbal communication with technical and business stakeholders.
• Experience using enterprise AI capabilities with data sensitivity awareness.
• Ability to review AI-assisted recommendations before implementation.

Responsabilités

• Engineer and sustain hybrid infrastructure environments for analytics across development, testing, and production tiers (compute, storage, networking, load balancing, DNS, certificates, OS configs).
• Provision and manage infrastructure using Terraform modules and standardized patterns for consistent deployments.
• Automate recurring operational tasks—environment builds, validation checks, cert rotations, health checks—to reduce toil and improve reliability.
• Drive platform resiliency through high availability design, backup/restore procedures, DR planning and testing, environment standardization.
• Implement and maintain monitoring and alerting for infrastructure and platform dependencies (metrics, health, logs, network).
• Lead incident response, root-cause analysis, and corrective action tracking with documentation to reduce repeats and improve MTTR.
• Identify and implement AI-assisted efficiencies across operations (runbooks, alerts, change plans).
• Partner with platform admins and data teams to align capacity, scheduling, concurrency, and performance baselines.
• Produce and maintain operational docs including architecture diagrams and runbooks.
• Use enterprise AI capabilities to accelerate infrastructure analysis while safeguarding sensitive data.
• Apply reuse-first AI and ensure changes are traceable and auditable.

Connaissances

Hybrid infrastructure

Linux administration

Terraform

Automation

Incident response

AI in ops

Communication

Security & auditability

Outils

Terraform

Description du poste

Join Corporate Technology at JPMorganChase, where infrastructure engineers are empowered to build resilient, scalable platforms that power critical business intelligence capabilities across the firm. Here, your work directly enables data-driven decisions at enterprise scale—and you'll have the tools, autonomy, and collaborative environment to make a lasting impact.

Join Corporate Technology at JPMorganChase, where infrastructure engineers are empowered to build resilient, scalable platforms that power critical business intelligence capabilities across the firm. Here, your work directly enables data-driven decisions at enterprise scale—and you'll have the tools, autonomy, and collaborative environment to make a lasting impact. As a Lead Infrastructure Engineer at JPMorganChase within Corporate Technology, you will design, build, and operate the hybrid infrastructure supporting enterprise business intelligence platforms across on-premises and cloud environments. You will drive platform reliability, automation, and AI-enabled operational efficiencies that reduce toil, accelerate incident response, and elevate the quality of operational knowledge management. Your contributions will directly influence platform resilience, engineering standards, and the adoption of intelligent automation across the team.

Job Responsibilities

• Engineer and sustain hybrid infrastructure environments supporting enterprise analytics platforms across development, test, and production tiers, including compute, storage, networking, load balancing, DNS, certificates, and OS configurations
• Provision and manage infrastructure using Terraform, building reusable modules and standardized patterns that enable consistent, repeatable deployments across environments
• Automate recurring operational tasks—including environment builds, validation checks, certificate rotations, and health checks—to reduce manual toil and improve platform reliability
• Drive platform resiliency through high availability design, backup and restore procedures, disaster recovery planning and testing, and environment standardization
• Implement and maintain monitoring and alerting for infrastructure and platform dependencies, including system metrics, service health, log signals, and network performance
• Lead incident response, root-cause analysis, and corrective action tracking, producing structured documentation that reduces repeat incidents and improves mean time to resolution
• Identify and implement AI and large language model-assisted efficiencies across operational workflows, including incident summarization, runbook generation, alert correlation, and change-plan validation
• Partner with platform administrators and application and data teams to align infrastructure capacity, job scheduling, concurrency, and performance baselines with platform requirements
• Produce and maintain operational documentation, including architecture diagrams, standard operating procedures, troubleshooting runbooks, and support checklists
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.

Required Qualifications, Capabilities, And Skills

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
• Demonstrated experience engineering and supporting production infrastructure in hybrid on-premises and cloud environments
• Strong Linux administration and troubleshooting skills, including service health, system logs, resource contention, process management, and connectivity diagnostics
• Hands-on experience with Terraform, including module development, state management, environment separation, and repeatable infrastructure provisioning
• Experience with IT service management processes and tooling, including incident, change, and problem management workflows
• Proven ability to drive automation and reliability improvements with measurable operational outcomes
• Strong production ownership mindset with structured root-cause analysis skills and calm, effective execution under pressure
• Clear written and verbal communication skills, with the ability to engage both technical teams and business stakeholders
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.

Preferred Qualifications, Capabilities, And Skills

• Experience supporting infrastructure for enterprise analytics or business intelligence platforms, including scaling concepts, scheduling and extract window management, and dependency troubleshooting
• Demonstrated experience applying AI or large language model tooling to operational workflows—such as triage, documentation generation, or automation—with an evaluation and continuous improvement mindset
• Scripting and automation experience using Python or Bash for operational tooling and workflow enhancement
• Familiarity with observability tooling, including log aggregation, metrics platforms, and alert tuning
• Knowledge of security fundamentals relevant to infrastructure operations, including certificate lifecycle management, secrets management, least privilege principles, and vulnerability remediation
• Understanding of network fundamentals applicable to enterprise platforms, including load balancers, reverse proxies, firewall rules, DNS, and TLS

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.