Lead Infrastructure Engineer

Devopsroles; United States; A distancia; USD 150.000 - 200.000; Jornada completa

Descripción de la vacante

IMG, a leading global sports marketing agency, seeks an Infrastructure Lead to serve as the senior onsite technical authority and Incident Commander during migrations. You will lead Windows application migrations tied to projects, absorb and triage escalations from Helpdesk and stakeholders, and act as the final onsite escalation point.

This role demands exceptional situational awareness, high technical aptitude, decisive judgment under pressure, and the ability to manage chaos in ambiguous

Formación

• Senior-level Windows infrastructure and application migration experience.
• Proven ability to operate in high-pressure incident or cutover environments.
• Strong judgment, composure, and decision-making under ambiguity.
• Experience supporting enterprise migrations, M&A programs, or complex IT transformations.

Responsabilidades

• Act as the senior onsite IT authority and Incident Commander during migrations.
• Lead Windows application migrations tied to the project.
• Absorb and triage escalations from Helpdesk, project teams, and stakeholders.
• Serve as the final onsite escalation point for all IT issues, migration-related or otherwise.
• Manage multiple concurrent incidents while maintaining a global view of migration health.
• Monitor, assign, and work Hypercare ServiceNow Assignment Group incidents.
• Continuously refine escalation paths, playbooks, and migration tactics.

Conocimientos

Windows infrastructure

Application migration

Incident management

M&A IT transformations

Descripción del empleo

Who We Are:

IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

Infrastructure Lead acts as the senior onsite technical authority and IT Incident Commander of all IT matters while at site, migration related or otherwise. Leads Windows application migrations, absorbs Helpdesk and project escalations, triages concurrent incidents in real time, and maintains operational control during cutovers. Shields Quest migration engineer from noise while continuously improving tactics and playbooks.

This role requires exceptional situational awareness, extremely high technical aptitude, decisive judgment under pressure, and the ability to manage chaos in ambiguous migration scenario.

What You’ll Do-

• Act as the senior onsite IT authority and Incident Commander during migrations
• Lead Windows application migrations tied to the project
• Absorb and triage escalations from Helpdesk, project teams, and stakeholders
• Serve as the final onsite escalation point for all IT issues, migration-related or otherwise
• Manage multiple concurrent incidents while maintaining a global view of migration health
• Monitor, assign, and work Hypercare ServiceNow Assignment Group incidents
• Continuously refine escalation paths, playbooks, and migration tactics

What Success Looks Like

• Operational issues are contained onsite
• Systemic problems are identified and mitigated early
• Migration execution quality improves consistently
• Stakeholder confidence remains high during cutovers

What We’re Looking For

• Senior-level Windows infrastructure and application migration experience
• Proven experience operating in high-pressure incident or cutover environments
• Strong judgment, composure, and decision-making under ambiguity
• Experience supporting enterprise migrations, M&A programs, or complex IT transformations

TKO EEO Statement:

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