Lead Infrastructure Engineer

Next Frontier Capital; Houston (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive total rewards

Health care coverage

Retirement savings plan

Job summary

JPMorganChase is seeking a Lead Infrastructure Engineer to drive reliability, resilience, and continuous improvement of mission-critical network infrastructure globally. You will be a senior SME, handling incident escalation and guiding a high-performing team across multiple technology domains.

You will mentor engineers, manage incidents end-to-end, and collaborate with cross-functional teams to deliver scalable, secure network solutions with visibility at senior levels of the organization.

Qualifications

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience.
• Deep knowledge of enterprise network services, infrastructure domains, and service interdependencies in a large-scale global environment.
• Hands-on experience across routing, switching, data center networking, security, load balancing, and related technologies.
• Experience supporting mission-critical production networks including incident and problem management, change execution, monitoring, and capacity management.
• Experience with enterprise network platforms such as Cisco ASA/ASR/Nexus, VXLAN, ACI, Arista Fabric, Fortinet, Check Point, F5 LTM/GTM/ASM.

Responsibilities

• Lead day-to-day incident and problem management for major network issues across the global environment.
• Serve as a senior SME across two+ core network domains, providing advanced troubleshooting and guidance.
• Coordinate with engineering and platform teams on fixes, design changes, and upgrades during incidents.
• Interface with customers and stakeholders on operational issues, ensuring timely resolution and clear communication.
• Coach and mentor junior engineers to build capability and discipline across the team.
• Contribute to team leadership including workload planning and service-improvement initiatives.
• Plan and manage infrastructure utilization to optimize delivery, resilience, and cost.
• Create and maintain technical documentation and knowledge articles for team use.
• Collaborate with cross-functional teams to resolve complex issues and meet shared goals.
• Communicate complex technical findings clearly to management and partners.

Skills

Incident management

Network engineering

Routing & switching

Cisco ASR/Nexus

VXLAN

Cisco ACI

Wireshark

Splunk

Communication skills

Leadership

Tools

Cisco ASR

VXLAN

Cisco Nexus

Arista Fabric

Fortinet

Check Point

F5 LTM/GTM/ASM

Wireshark

Splunk

ThousandEyes

Job description

Join one of the world's most influential technology organizations, where your expertise directly shapes the infrastructure that powers a global financial institution. At JPMorganChase, you'll work alongside 50,000+ technologists across 20 technology centers worldwide, contributing to enterprise-scale solutions in networking, cybersecurity, cloud, and beyond. This is a place where your curiosity is an asset, your growth is a priority, and your work has real-world impact at scale.

As a Lead Infrastructure Engineer at JPMorganChase within the Global Network Services Operations team, you will serve as a senior technical subject matter expert responsible for the reliability, resilience, and continuous improvement of mission-critical network infrastructure across our global environment. You will be a key escalation point for complex incidents, a trusted advisor to customers and stakeholders, and a collaborative force driving operational excellence across a high-performing team. Your work will directly influence the firm's technology strategy and infrastructure evolution, with visibility at the most senior levels of the organization.

Job responsibilities

• Lead day-to-day incident and problem management for major-impact network and data infrastructure issues across the global environment, driving timely resolution and minimizing business disruption
• Serve as a senior technical subject matter expert across two or more core network technology domains, providing advanced troubleshooting, escalation support, and operational guidance
• Manage technical bridge calls, coordinate with engineering and platform teams on bug fixes, design changes, and code upgrades, and ensure clear communication throughout the incident lifecycle
• Act as the primary interface for customers and stakeholders on operational issues, service-impacting events, and infrastructure concerns, advocating for timely resolution and transparent communication
• Coach and mentor junior and mid-level engineers, building technical capability, operational discipline, and troubleshooting skills across the team
• Contribute to team leadership responsibilities including workload coordination, knowledge sharing, service improvement initiatives, and input into talent evaluation and performance processes
• Plan, track, and manage technology infrastructure utilization to optimize service delivery, operational resilience, and cost efficiency
• Create and maintain technical documentation, operational procedures, knowledge articles, and support materials to enable team effectiveness and institutional knowledge
• Collaborate with cross-functional teams across the firm to resolve complex issues, improve service reliability, and deliver shared technology goals
• Communicate complex technical findings clearly and concisely to management, stakeholders, and cross-functional partners at all levels of the organization

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
• Deep knowledge of enterprise network services, infrastructure domains, and service interdependencies within a large-scale global environment
• Proven hands-on experience across multiple network infrastructure areas including routing and switching, LAN/WAN, data center networking, wireless, network security, load balancing, proxy, and optical transport technologies
• Strong experience supporting mission-critical production network environments including incident management, problem management, change execution, monitoring, capacity management, and infrastructure lifecycle support
• Experience with enterprise network platforms such as Cisco ASR/GSR/Nexus, VXLAN, Cisco ACI, Arista Fabric, Fortinet, Check Point, F5 LTM/GTM/ASM, or equivalent technologies
• Strong experience with protocol analysis and packet-capture tools such as Wireshark, cPacket, or equivalent
• Experience with monitoring and observability tools such as Splunk, SevOne, ThousandEyes, or equivalent platforms
• Strong written and verbal communication skills with the ability to explain complex technical issues to both technical and non-technical audiences
• Demonstrated ability to work effectively in a customer-focused, mission-critical, 24x7 operational environment with multiple vendor, customer, and stakeholder relationships

Preferred qualifications, capabilities, and skills

• Expert-level knowledge of multicast, low-latency networking, and market data-related technologies
• Experience with scripting and automation tools such as Python, Ansible, or similar technologies
• Familiarity with version control practices and tools within an infrastructure engineering context
• Experience working in Linux environments within a large-scale enterprise or financial services organization
• Working knowledge of technology risk, controls, and compliance expectations within a regulated industry environment

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Drive innovation in global network operations, your technical expertise and curiosity will shape infrastructure solutions that power critical businesses worldwide.