Lead Infrastructure Administrator

Golden Pet Manufacturing; Los Angeles, Northern (CA, KY); Hybrid; USD 126,000 - 158,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Annual bonus

401(k) match up to 3.5%

Sick and mental health days

Employee Stock Ownership Plan

Cell phone/internet reimbursement

Professional development opportunities

Charity sponsorships

Job summary

Golden Pet Brands is seeking a Lead Infrastructure Administrator to oversee network, endpoint, and server management, with cloud services and DR/BC planning. The role combines hands-on technical leadership with strategic oversight to keep the environment secure, scalable, and aligned with a growing CPG business.

You will provide on-site support across El Segundo, Burbank/North Hollywood, and other CA locations, while coordinating remote support for manufacturing sites.

Qualifications

• 5-7+ years in IT infrastructure design and admin, with 2-3+ years in leadership.
• Strong experience with SaaS tools like Google Workspace, M365, Azure.
• Expert-level networking, cloud tech, cybersecurity, and enterprise infra.
• IT security fundamentals: MFA, least-privilege, RBAC, phishing defense.
• Willingness to travel 25-30% and provide on-site support in CA.

Responsibilities

• Oversee daily IT infrastructure operations, cloud services, networking, and end-user computing.
• Provide hands-on technical leadership in system design, configuration, and troubleshooting.
• Design and support Microsoft 365, Entra ID, Intune, endpoint security, and DR/BC.
• Manage on-site and remote servers; monitor performance and reliability.
• Lead vendor management, contracts, SLAs, and asset lifecycle processes.
• Guide onboarding/offboarding and fleet software deployments.

Skills

Leadership

Communication

Problem solving

Project management

Strategic thinking

Education

AA/AS degree or equivalent

Bachelor's degree preferred

Tools

Google Workspace

Microsoft 365

Azure

Entra ID

Intune

Job description

Learn more about our brands.

We’re Looking For A(n): Lead Infrastructure Administrator

Location: Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)

What You’ll Be Doing: This role will oversee senior-level network management, endpoint management, server management, cloud services and platforms, disaster recovery, incident management and various vendor relationships. You will play a critical role in helping to build and orchestrate our technology environment so that it remains secure, scalable, and aligned with the needs of our growing consumer packaged goods organization.

Infrastructure Operations

• Manage the day-to-day operations of the IT infrastructure, cloud services, networking, infrastructure, and other end-user computing environments.


• Provide hands‑on technical leadership, including expert‑level system and software design, implementation, configuration, troubleshooting, and operational support as required.


• Design, architect, manage, and support Microsoft 365, Entra, Intune, endpoint security, identity and access management, backup, disaster recovery, and business continuity.


• Design, architect, manage, and support both physical and virtual servers and systems


• Develop and continually improve incident response, patch management, and production infrastructure upgrades.


• Help manage IT vendors, service providers, contracts, and service level agreements (SLAs).


• Develop and continually improve employee onboarding and offboarding, endpoint deployment and management, and fleet‑wide software installations and upgrades


• Develop and continually improve technology and asset lifecycle management processes.


• Monitor network, server, and endpoint performance and proactively identify opportunities to improve reliability, security, and operational efficiency.


• Support ITGC and other regulatory, compliance, and security initiatives.

Technical Support

• Act as a Senior escalation point for networking, infrastructure, endpoint, SaaS and other advanced technical issues


• Expert-level administration of lifecycle management (user and hardware onboarding, changes and offboarding) through HRIS and directory/IAM integrations.


• Provide guidance, support, and training to your teammates to help drive continuous improvement


• Provide expert-level remote support assistance for a variety of network, server, peripheral, cloud and remote infrastructure systems


• Resolve complex infrastructure challenges without unnecessarily impacting production uptime

Vendor, Asset & Infrastructure Management

• Manage IT vendor relationships, procurement workflows, and invoice review in coordination with Finance.


• Oversee hardware and software asset lifecycle from procurement through deployment, refresh, and decommission.


• Maintain disaster recovery and backup readiness; help develop and implement BDRE strategy and systems.


• Build and support routine patching and endpoint management hygiene across the fleet.

Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

Required:

• 5-7+ years of progressive IT infrastructure design and administration experience with 2-3+ years in a leadership role.


• Strong experience implementing and administering either Google Workspace, Microsoft 365, Azure, Entra ID, Intune, or other SaaS tools at scale


• Expert-level understanding of advanced networking, cloud technologies, cybersecurity, and enterprise infrastructure.


• Expert-level understanding of IT security fundamentals: MFA, principles of least‑privilege access, RBAC, endpoint hygiene, phishing defense.


• Expert-level understanding of physical plant network infrastructure, including but not limited to low‑voltage networking, out‑of‑band management, environmental monitoring, and enterprise power management systems


• Strong troubleshooting, analytical, and problem‑solving skills.


• Proficient with basic technical project management at a mid‑size company or larger. Ability to manage multiple technical projects in a fast‑paced, growing organization.


• Excellent communication, customer service, and relationship‑building abilities.


• Provide on‑site support for company office locations in El Segundo, North Hollywood, Burbank, and Chatsworth as required


• Provide remote support for company manufacturing locations in Wisconsin and Nebraska


• Maintain at least (1) week per month on‑call and respond to occasional after‑hours incidents as may be required.


• Position requires driving to site locations and some domestic travel (25‑30%)


• Be in possession of a valid California driver’s license, with a good driving record and 3 years of driving history.

Preferred (Nice to Have):

• Strong ability to create and maintain IT documentation, SOPs, and self‑service knowledge resources for staff.


• Solid understanding of Change Management processes and procedures


• ITIL Foundation experience, certification and/or other demonstrated ITSM process discipline.


• Proficient in the setup and administration of MDM, RMM, MDR, and other related tools


• Basic familiarity with best practices for hardware and software security, PCI compliance, CCPA, GDPR, and sensitive data laws


• Expert-level understanding of virtualization software including VMware, Hyper‑V, HP Morpheus, or others


• Experience providing “white glove” or executive‑level IT support.

Required Education: AA Degree or AS Degree or Equivalent

Preferred Education: Bachelor's Degree

Preferred Experience: 7+ years progressive of progressive hands‑on technical experience in IT infrastructure, systems administration, network administration, cloud operations or a related field, w/3+ years in a technical leadership capacity with direct project and deadline driven responsibilities

Preferred Licensure/Certification: CompTIA Network+, CCNA or CCDE, MCSE: Core Infrastructure, VMware or Microsoft certs

Golden Perks & Benefits:

• Comprehensive healthcare coverage – We cover100% of premiumsfor medical, dental, and vision plans for employee‑only plans.


• Annual bonus


• We match up to3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.


• 6 paid sick and mental health days,an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well‑being.


• Invest in your future with ourEmployee Stock Ownership Plan, where company contributions fund your retirement plan with company stock.


• Reimbursements for a portion of personal cell phone and internet usagefor eligible employees.


• Professional developmentopportunitieswith mentorship, continuous learning programs, and performance‑based pay increases, empowering you to progress and excel in your career.


• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over$9 millionto date.


• Potential for quarterly KPI bonuses.

The base salary range is $126,000-$158,000, plus bonus potential.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job‑related qualifications, and geographical location.

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.