Lead Implementation Manager

Early Warning (Zelle); New York (NY); Hybrid; USD 125,000 - 156,000; Full time

Benefits offered by this job

Discretionary incentive plan

Job summary

Early Warning is seeking a senior Implementation Delivery lead for a client-facing role in the U.S. The position collaborates across Product, Engineering, Design, and Operations to drive onboarding and go-live activation of EWS products. Hybrid model with locations including New York.

You will guide implementation teams, manage vendors, and ensure best practices, with focus on user experience and performance in digital checkout and payments ecosystems.

Qualifications

• Education: bachelor's degree or equivalent.
• 8+ years in integrations, product implementation, or related roles.
• Experience with web/browser and mobile app ecosystems (iOS, Android).
• Proven ability to manage vendors, consultants, or cross-functional teams.
• Deep understanding of digital checkout, payments, or e-commerce experiences.

Responsibilities

• Lead Implementation Delivery.
• Manage and direct implementation team and consultants.
• Enforce standards, QA processes, and delivery expectations.
• Review work for quality, consistency, and timelines.
• Drive cross-functional alignment across Product, Engineering, Design, and Operations.
• Advise external partners on optimal integration approaches.

Skills

Web & mobile ecosystems

Cross-functional leadership

Payments / e-commerce

Vendor management

Analytical thinking

Communication

Stakeholder management

Education

Bachelor's degree or equivalent

Job description

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Locations & Hybrid Work Model

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Eligibility & Visa Sponsorship

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position will collaborate across functions to drive adoption of Early Warning Services products. This is a client-facing role that provides technical and functional product support to external clients and assists with implementation/setup activities to ensure frictionless onboarding into the EWS ecosystem.

Essential Functions

• Lead Implementation Delivery
• Manage and provide direction to implementation team and if appliable consultants supporting merchant integrations
• Enforce standards, QA processes, and delivery expectations
• Review implementation work to ensure consistency, quality, and adherence to best practices
• Drive accountability across timelines, deliverables, and outcomes
• Identify and address implementation friction points (e.g., redirects, latency, drop-offs)
• Implement standardized pre-launch scorecards and post-launch reviews
• Lead technical and UX design reviews with clients
• Serve as a Subject Matter Expert (SME)
• Serve as escalation point for complex or high-priority implementations
• Act as the primary expert on mobile checkout and app-based implementations
• Advise external partners on optimal integration approaches
• Training and mentoring of team members on implementations, procedures and controls
• Drive Cross-Functional Alignment
• Lead cross-functional collaboration across Product, Engineering, Design, and Operations
• Facilitate implementation reviews and readiness assessments for key launches
• Ensure learnings are captured and scaled across future integrations
• Support go/no-go decisions with clear recommendations based on implementation readiness
• Partner with product to enhance documentation, playbooks, and training materials
• Share t integration and product feedback with Product and Technology groups to influence roadmap and new product enhancements
• Build Scalable Playbooks & Standards
• Create repeatable processes to reduce variability across external organizations
• Continuously refine best practices based on data, feedback, and evolving platform capabilities

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelor's degree or equivalent
• Typically 8+ years of progressive experience in integrations, product implementation, or related roles
• Strong experience with web browser and mobile app ecosystems (iOS, Android) and in-app user flows
• Proven ability to manage vendors, consultants, or cross-functional teams
• Deep understanding of digital checkout, payments, or e-commerce experiences
• Strong analytical and problem-solving skills with a focus on improving user experience and performance
• Excellent communication and stakeholder management skills
• Background and drug screen

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Compensation & Benefits

The base pay scale for this position in: Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $104,000 - $130,000.

New York, NY/ San Francisco, CA in USD per year is: $125,000 - $156,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a c