Lead ICQA B Shift

The J.M. Smucker Company; Edgerton (WY); On-site; USD 31,000 - 44,000; Full time

Job summary

The J. M. Smucker Co. in Edgerton, KS is seeking an ICQA Lead to supervise a small team in a 100% on-site distribution environment, ensuring quality and inventory accuracy.

You will manage daily workload, coordinate with other departments, perform cycle counts and audits, and report results to leadership while upholding safety and GMP policies. Forklift safety training and the ability to read product specifications are required; strong communication and problem-solving skills are essential.

Qualifications

• High School Diploma or GED required.
• Self-starter with the ability to stay on task and complete assignments in a timely manner without direct supervision.
• Ensure delivery of quality products and services through continuous monitoring and adherence to company standards and operating procedures.
• Demonstrate strong communication skills, the ability to work well with others, and a positive attitude.
• Highly organized and task oriented.
• Ability to follow procedures accurately and in a timely manner to support company objectives.
• Strong logic and reasoning skills to identify root causes and communicate potential solutions to leadership.
• Highly professional in conduct and communication.
• Must possess the necessary skills to complete the required Smucker documentation.
• Ability to lead by example and motivate the hourly workforce.
• Strong math and organizational skills.
• Ability to read and interpret product specifications.
• Ability to function effectively under stress.
• Flexibility to work where and when needed based on operational demands.
• Must pass the forklift written test and driving skills test within two weeks of hire.
• Must be able to read and write basic English for workplace communication.

Responsibilities

• Supervise and assist all ICQA personnel with daily tasks.
• Complete daily log sheets, communicate effectively, and proactively recognize and report quality and inventory concerns.
• Actively support daily DC operations to ensure maximum efficiency, product quality, capacity, and accuracy.
• Examine product contents and compare them with records (manifests, orders, etc.) to verify accuracy.
• Maintain housekeeping standards with attention to detail.
• Support and adhere to all company personnel and food safety programs, policies, procedures, and inventory standards.
• Follow all company safety, food safety, attendance, and GMP policies.
• Fill in for absent team members as needed.
• Assist the Supervisor in all areas of departmental operations.
• Confer and correspond with facility representatives to resolve issues related to damages, shortages, and nonconformance to specifications.
• Perform cycle counts of physical inventory, monitor active inventory concerns, and report discrepancies to the Supervisor.
• Ensure proper, efficient, and accurate application of all company procedures related to quality and inventory management.
• Prepare, review, analyze, and present reports to help identify trends or potential issues in quality and inventory performance.
• Assist in training assigned associates.
• Operate a forklift safely and promote a safe, compliant work environment.
• Maintain housekeeping standards with attention to detail.

Skills

Team supervision

Quality control

Inventory management

Forklift operation

Education

High School Diploma or GED

Tools

Forklift

RF scan guns

WMS experience

Warehouse software

Job description

Your Opportunity as an ICQA Lead Must be able to communicate and work effectively in a team environment. Must be able to follow instructions (written & verbal), safely and accurately complete assigned duties, and maintain company standards. Duties include leading a small team, managing daily workload, communicating with all levels of personnel, reacting quickly to quality or inventory issues, auditing, monitoring/reporting teams' activities, and using forklift/high reach equipment. Monitor and handle materials safely in adherence to all company policies and procedures. Location: Edgerton, KS Work Arrangements: 100% on-site, Pay: $ 27.26hr.

JOB SUMMARY:

This position is responsible for assisting the Supervisor in coordinating the daily responsibilities of the department and ensuring they are completed accurately and on time. The role requires effective communication of management instructions to all team members on the assigned shift. The individual must be a motivated self‑starter with the ability to problem‑solve and work collaboratively with multiple departments to reach shared solutions. This position is also accountable for the operation, oversight, and compliance of quality and inventory functions while maintaining a safe work environment and enforcing JMS policies and procedures. Responsibilities include performing physical and visual inspections of product and systems, as well as managing daily quality and inventory activities within the Distribution Center. Duties include accurately documenting and calculating results, taking corrective action, when necessary (such as notifying appropriate personnel, identifying and isolating non‑conforming product), and reporting results to management. The role also ensures consistent product handling throughout the facility through inventory counts, auditing product for accuracy, quality, and potential damage, and maintaining accurate inventory records. Additionally, the position is responsible for reconciling inventory discrepancies and alerting leadership to irregularities or potential operational roadblocks. Further responsibilities include identifying, segregating, and monitoring of quality holds once communicated to the Distribution Center, as well as quality and inventory of discrepancy issues. Routine reporting includes daily and weekly deliverables for ICQA Supervisors, such as the end of shift reporting, DC error log, rework man‑hour reporting, GREF zone issues, and cycle count metrics. Additional assignments may be assigned as needed. All team members are responsible for safety—this includes, but is not limited to, adhering to personal safety practices and maintaining food‑safety standards.

Essential Duties and Responsibilities:

• Supervise and assist all ICQA personnel with daily tasks.
• Complete daily log sheets, communicate effectively, and proactively recognize and report quality and inventory concerns.
• Actively support daily DC operations to ensure maximum efficiency, product quality, capacity, and accuracy.
• Examine product contents and compare them with records (manifests, orders, etc.) to verify accuracy.
• Maintain housekeeping standards with attention to detail.
• Support and adhere to all company personnel and food safety programs, policies, procedures, and inventory standards.
• Follow all company safety, food safety, attendance, and GMP policies.
• Fill in for absent team members as needed.
• Assist the Supervisor in all areas of departmental operations.
• Confer and correspond with facility representatives to resolve issues related to damages, shortages, and nonconformance to specifications.
• Perform cycle counts of physical inventory, monitor active inventory concerns, and report discrepancies to the Supervisor.
• Ensure proper, efficient, and accurate application of all company procedures related to quality and inventory management.
• Prepare, review, analyze, and present reports to help identify trends or potential issues in quality and inventory performance.
• Assist in training assigned associates.
• Operate a forklift safely and promote a safe, compliant work environment.
• Maintain housekeeping standards with attention to detail.

Minimum Qualifications and Requirements:

• High School Diploma or GED required.
• Self-starter with the ability to stay on task and complete assignments in a timely manner without direct supervision.
• Ensure delivery of quality products and services through continuous monitoring and adherence to company standards and operating procedures.
• Demonstrate strong communication skills, the ability to work well with others, and a positive attitude.
• Highly organized and task oriented.
• Ability to follow procedures accurately and in a timely manner to support company objectives.
• Strong logic and reasoning skills to identify root causes and communicate potential solutions to leadership.
• Highly professional in conduct and communication.
• Must possess the necessary skills to complete the required Smucker documentation.
• Ability to lead by example and motivate the hourly workforce.
• Strong math and organizational skills.
• Ability to read and interpret product specifications.
• Ability to function effectively under stress.
• Flexibility to work where and when needed based on operational demands.
• Must pass the forklift written test and driving skills test within two weeks of hire.
• Must be able to read and write basic English for workplace communication.

Additional skills and experience that we think would make someone successful in this role:

• Minimum of 6 months experience in quality or inventory in Food manufacturing or another high-volume environment.
• Ability to interpret documents such as safety rules, operating instructions, and procedure documents; understanding of shipping and receiving process documents as they relate to the company objectives.
• Reading, writing, basic English communication, excellent math skills, Microsoft Office Suite fluent.
• Previous WMS experience, and ability to learn other warehousing software.

Tools and Equipment:

• Forklifts
• High reach lift
• RF scan guns
• Electric and manual floor jacks
• Computer systems
• Bartenders
• Hot glue guns
• and other department specific tools.

Work Environment:

This job operates in a manufacturing environment. The noise level in the work environment and manufacturing sites can be high.

Physical Demands:

The employee must have the ability to lift, push, pull, or carry objects using arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups to a maximum of 50 pounds.

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We’re a community of passionate, talented professionals dedicated to creating food people and pets love—while supporting the communities in which we work and live. We value what makes each person unique, champion growth and development, and foster collaboration that fuels productivity and drives our shared success.

Learn more about our Thrive Together purpose At Smucker, we're passionate about creating a workplace where you truly belong. With a culture rooted in our Basic Beliefs and a competitive Total Rewards program, we aim to support every employee by meeting their physical, emotional, and financial needs. Learn more about working at Smucker Our culture is sustained and brought to life every day by the people of Smucker and our hiring process is designed to identify the right candidate for every position at our company. Learn more about our hiring process

The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.