Lead Hyper Wellness Representative

Restore Hyper Wellness; Northbrook (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly wage

Monthly incentive opportunity

Complimentary and discounted wellness

Job summary

Restore Hyper Wellness is seeking a Wellness Representative to greet clients, manage bookings, onboard new clients, and promote services in a fast-paced retail setting.

You will educate clients on benefits, tours, and memberships while maintaining a clean environment and representing the brand with Restore’s core values.

Qualifications

• At least one year of customer service experience in a retail environment.
• Passion for health and wellness.
• Strong communication and collaboration skills.
• Holding or working toward a degree in kinesiology, exercise science, personal training, or related field.

Responsibilities

• Greet clients and assist with Restore’s wellness services.
• Assist clients over the phone, manage voicemails, and handle bookings and cancellations.
• Onboard new clients by completing waivers and creating profiles.
• Conduct tours and sell service packages and memberships.
• Educate clients on services, benefits, precautions, and at-home care.
• Perform opening and closing procedures and maintain a safe, clean environment.
• Serve as a Restore product and service expert and represent the brand.

Skills

Customer service

Communication

Team collaboration

Education

Kinesiology/Exercise science/personal training degree

Job description

Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you’re amazing! That’s what we’re all about at Restore, which means we’re always seeking team members who share this passion. Our Wellness Representativesare the face of each Restore location and play an integral role in delivering a high-quality customer experience.

Key Roles of a Restore Hyper Wellness Representative

• Greeting clients and assisting them with Restore’s wellness services
• Helping clients over the phone, returning important voicemails, and facilitating the booking, scheduling, rescheduling, and cancellation process
• Onboarding new clients - this involves completing medical waivers and creating profiles in our point-of-sale system
• Conducting tours and selling service packages and memberships
• Educating clients on Restore services, including medical benefits, precautions, and at-home care
• Performing opening and closing procedures
• Maintain a safe, clean and secure environment for all guests and employees
• Serve as an expert on Restore products and services
• Represent the brand by embodying Restore’s core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle
• Create a fun and engaging store culture by ensuring every team member is involved, valued and recognized for his/her contributions

Qualities You Need to Succeed as a Restore Hyper Wellness Representative

• You’re passionate about health and wellness
• You have at least one year of customer service experience in a retail environment. Hot tip - While Restore is technically a retail operation, we don’t have a retail vibe.
• Communication and collaboration are some of your strong suits
• You either hold or are working toward a degree in kinesiology, exercise science, personal training, or a related field

Benefits of Joining Restore

• A competitive hourly wage plus monthly incentive opportunity
• Complimentary and discounted access to Restore’s innovative wellness services
• The knowledge that you’re making a positive impact on people’s lives every day

Now, a Little About Us

Restore Hyper Wellnessis the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore as the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.