Lead Human Factors Engineer

CVP (Customer Value Partners); United States; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Professional growth opportunities

Collaborative work environment

Job summary

A leading consulting firm in the United States is seeking a Lead Human Factors Engineer to optimize clinical workflows and EHR interfaces. This role focuses on user-centered design, ensuring systems meet clinician needs. Responsibilities include conducting usability evaluations, leading user research, and applying human-centered methodologies. Preferred candidates will have extensive experience in healthcare IT and usability engineering. Join a dynamic team that fosters fairness, collaboration, and professional growth.

Qualifications

• Minimum 5 years in human factors engineering or UX research.
• Proven experience conducting usability evaluations and user research.
• Experience with EHR systems, preferably Oracle Health or VistA/CPRS.

Responsibilities

• Conduct usability evaluations of EHR systems using various methods.
• Lead user research including contextual inquiries and task analysis.
• Apply human-centered design to develop intuitive interfaces.

Skills

Usability testing

User research

Human-centered design

Data analysis

Proficiency with Figma

Healthcare systems understanding

Education

Degree in Human Factors Engineering or related field

Tools

Figma

Adobe XD

Axure

Job description

Overview

The Lead Human Factors Engineer applies human factors engineering principles and usability best practices to optimize clinical workflows, EHR interfaces, and health IT systems supporting VA's Electronic Health Record Modernization across 170+ VA Medical Centers. This role ensures systems are user-centered, safe, efficient, and aligned with clinician needs.

Responsibilities

• Conduct usability evaluations of EHR systems (Oracle Health/Cerner and VistA/CPRS) using heuristic evaluations, cognitive walkthroughs, and user testing
• Lead user research including contextual inquiries, task analysis, workflow observations, and user interviews with clinicians
• Apply human-centered design methodologies to develop intuitive interfaces, workflows, and clinical informatics solutions
• Identify usability issues, safety risks, and workflow inefficiencies; develop evidence-based recommendations
• Design clinical decision support (CDS) alerts, order sets, and documentation templates following usability best practices to reduce alert fatigue and cognitive burden

Testing & Safety

• Plan and conduct usability testing sessions with representative end users (clinicians, nurses, pharmacists)
• Develop test protocols, scenarios, and metrics aligned with NIST and ISO human factors standards
• Analyze results using quantitative metrics (task completion, time-on-task, error rates) and qualitative feedback
• Document findings in usability reports with prioritized recommendations and impact assessments
• Support patient safety initiatives by identifying and mitigating use errors, workarounds, and safety hazards

Leadership & Collaboration

• Provide technical leadership and mentorship to junior human factors specialists and UX designers
• Facilitate user-centered design workshops and design thinking sessions with multidisciplinary teams
• Present usability findings and recommendations to clinical leadership, informatics teams, and executives
• Participate in SAFe® Agile ceremonies supporting two-week iterations and quarterly Program Increments
• Create documentation including usability reports, design guidelines, standards, and best practices
• Minimum 5 years in human factors engineering, usability engineering, or UX research
• Minimum 2 years in healthcare IT, clinical systems, or EHR usability
• Proven experience conducting usability evaluations, user research, and usability testing
• Experience with EHR systems, preferably Oracle Health (Cerner) and/or VistA/CPRS
• Healthcare industry experience required; federal healthcare or VA experience preferred
• Human Factors Methods Heuristic evaluation, cognitive walkthroughs, task analysis, contextual inquiry, usability testing, survey design
• Standards Knowledge of NIST, ISO 9241, IEC 62366, FDA human factors guidance, ONC usability requirements
• Design Tools Proficiency with Figma, Sketch, Axure, Adobe XD, Balsamiq, or similar prototyping tools
• Data Analysis Ability to analyze qualitative/quantitative usability data; experience with statistical analysis
• Healthcare Systems Understanding of clinical workflows, EHR systems, and health IT safety principles

Please note this role is pending program award.

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.

At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.