Lead Housekeeping / Setup Worker | Full-Time | Greater Richmond Convention Center

Oak View Group; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Oak View Group seeks a Lead Housekeeping / Setup Worker to oversee custodial tasks and event setups at a major venue. This role includes training staff, ensuring compliance with regulations, and maintaining high service standards. The ideal candidate will have supervisory experience and excellent communication skills.

Benefits

Health, Dental and Vision Insurance

401(k) Savings Plan with matching

Paid Time Off

Qualifications

• One year experience in housekeeping or event setup required.
• Must be 18 years or older.
• Possession of CPR certificate preferred.

Responsibilities

• Supervise and train housekeeping/setup workers.
• Ensure compliance with safety guidelines.
• Perform custodial and event setup tasks.

Skills

Customer Service

Supervision

Flexible working

Education

High School Diploma or equivalent GED

Tools

Forklifts

Floor scrubbers

Job description

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under general direction from a Housekeeping / Setup Manager, Lead Housekeeping / Setup Workers direct and supervise Housekeeping / Setup Workers in the completion of various custodial, housekeeping and event setup activities.

This role pays an hourly rate of $20.00.

Benefits for Full-Time roles : Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 8, 2025.

About the Venue

The Greater Richmond Convention Center is the largest meeting and exhibition venue in the Commonwealth of Virginia. With 178,158 square feet of contiguous exhibit space, a 30,550 square-foot Grand Ballroom and 50,000 square feet of additional meeting / banquet space, the GRCC is well-positioned to host a variety of events from small meetings to large trade shows and conventions. Situated along the I-95 corridor, the GRCC lies within a 500 mile radius of one half of the U.S. population. The Richmond Region is an affordable market in Central Virginia with the Blue Ridge Mountains to the north, the Atlantic Ocean to the south, Washington D.C. to the east and North Carolina to the west.

Responsibilities

• Supervise housekeeping / setup personnel and temporary workers; provide or coordinate staff training and safety programs; work with housekeeping / setup workers and temporary workers to correct deficiencies; recommend discipline and termination actions
• Supervise and work along with staff in the set-up and tear down of facility equipment (i.e., chairs, tables, staging, risers, trash cans, dance floors, coat racks, table skirting, carpet, pipe & drape, plywood, field covers, tarps, etc.) for all events; ensure compliance with event work orders and relevant Building Code, Fire Code, Safety Guidelines, and ADA regulations
• Supervise and work along with staff in the various custodial and housekeeping functions for the facility; sweep, mop, scrub & wax floors; wash walls and clean windows; polish stainless steel and clean counter tops; clean restrooms and replenish supplies; remove stains, clean and extract carpets; dust, polish, arrange and move furniture and equipment; remove rubbish and waste
• Perform various facility maintenance tasks as assigned
• Operate a wide variety of equipment including forklifts, high-lifts, floor scrubbers, and other vehicles as required
• Periodically conduct inventory of all equipment as assigned
• Report defective equipment, facility damage, areas of the facility requiring cleaning and incorrect or improper set-ups to supervisors in an timely manner
• Maintain storage areas and equipment in designated areas in a neat and orderly manner
• Use hand tools or small powered equipment applicable to the work being performed
• Communicate clearly and concisely in the English language, both orally and in writing
• Perform other duties as required

Qualifications

Knowledge Of :

• Operational characteristics, services and activities of public assembly facility housekeeping and event setup operations
• Event presentation and event production needs
• Proper use and maintenance of hand and power tools related to job functions
• Principles of supervision and training
• Fire and public safety regulations
• Terminology used in entertainment and convention settings
• Customer Service practices
• Relevant federal, state, and local regulations

Ability To :

• Work effectively in a service-oriented environment subject to frequently changing priorities
• Identify job related challenges and make corrective recommendations to supervisor
• Work independently in the absence of supervision
• Provide work directions to and work alongside subordinates
• Operate a wide variety of equipment including vans, pick-up trucks, forklifts, high-lifts, floor scrubbers, and other vehicles as required
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with staff, contractors and facility users
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days

Experience :

• Must be at least 18 years of age
• Minimum of one (1) year of experience in housekeeping or event setup in a convention center, hotel, sports venue or other public assembly facility
• High school diploma or equivalent GED
• Possession of, or ability to obtain a current CPR certificate
• Possession of, or ability to obtain a Virginia driver's license

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.