LEAD HOUSEKEEPER (FULL TIME)

Compass Group USA; Anchorage (AK); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Choice Auto and Home Program

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Compass Group USA in Anchorage, AK is seeking a Lead Housekeeper to supervise and train housekeeping staff, ensuring services meet unit standards and guest expectations. This full-time role requires coordinating schedules, assigning tasks, and maintaining cleanliness to deliver outstanding guest experiences.

The position emphasizes staff training, accountability, and collaboration with the team to sustain high-quality service 365 days a year.

Qualifications

• Experience supervising housekeeping staff.
• Ability to train and develop team members.
• Commitment to guest satisfaction and service standards.

Responsibilities

• Supervises, trains and inspects housekeeping staff to meet unit standards.
• Schedule and assign tasks; manage breaks and shifts.
• Resolve guest issues and ensure cleanliness and safety.

Skills

Supervisory experience

Guest service

Training staff

Job description

Select how often (in days) to receive an alert:

• We are hiring immediately for LEAD HOUSEKEEPER positions.
• Location: 201 Post Rd. Anchorage, AK 99501 Note: online applications acceptedonly.
• Schedule: Full Time Schedule: rotational, 28 days on, 14 days off. Seasonal position, ends in November, starts again in April 2027 . More details upon interview.
• Requirement: Previous remote camp experience preferred.
• Pay Range:$28.23per hour to$30.00per hour.

*Internal Employee Referral Bonus Available

ESS Support Services Worldwide – Alaska and Gulf of Mexico - is a leading provider of comprehensive support services, specializing in food and facility maintenance for clients and their employees both offshore and on remote land sites.

Our team consists of culinary professionals, dedicated kitchen support personnel, and hospitality experts committed to delivering unparalleled guest services, supporting every aspect of daily community life for our clients' resident workers -- 365 days a year, 24 hours a day.

ESS Support Services Worldwide offers competitive wages, has an award-winning benefits program which includes health, medical, dental, vision, retirement plus other insurance which meets the needs of each individual.

Job Summary

Summary: Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit's standards. Assists where necessary to ensure optimum service to guests.
Essential Duties and Responsibilities:

• Provides quality service to customers by providing one-on-one attention to detail.
• Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
• Resolves internal/external guest complaints to ensure guest satisfaction.
• Documents call offs, and replaces for any shift.
• Coordinates assigned staff breaks.
• Prepares and distributes assignment sheets to staff and reviews priorities. Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Assigns designated keys, radios and beepers to assigned staff. Maintains accurate record of such assignments and ensure security of keys.
• Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems. Instructs designated personnel to correct deficiencies.
• Inspects areas to confirm cleaning standards have been met.
• Assists staff to ensure highest standards of cleanliness and service.
• Conducts staff training as assigned.
• Contributes to the team; exhibits professionalism with customers, fellow employees and others.
• Performs other duties as assigned.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.