Lead Host, SET, Full-Time

Montage International; Newport Beach (CA); On-site; Full time

Job summary

A leading hospitality company seeks a Lead Host/Hostess to ensure a positive guest experience at their Newport Beach location. The ideal candidate will have at least two years of experience in similar roles, managing reservations and supervising staff. Join a dynamic team committed to excellence in service, with opportunities for professional growth in a luxury setting.

Qualifications

• Minimum of two years’ experience as a host/hostess.
• Proficiency in Microsoft Office applications and OpenTable.
• Experience in luxury hotels preferred.

Responsibilities

• Control the flow of restaurant activity and supervise hosts.
• Ensure excellent guest service and maintain reservation lists.
• Collaborate with Food & Beverage management to enhance service.

Skills

Customer Service

Professionalism

Communication

Education

High school diploma or equivalent

Bachelor’s Degree

Tools

OpenTable

Word

Excel

PowerPoint

Outlook

Micros

Job description

Lead Host, SET, Full-Time page is loaded

Lead Host, SET, Full-Time

Apply locations USA – CA – Newport Beach
Time type Full time
Posted on Posted 7 Days Ago
Job requisition id R38533

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting, and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day: do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

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Job Title: Lead Host/Hostess

Summary

The Lead Host/Hostess is responsible for ensuring a positive guest experience while waiting for their table, maintaining quality standards. This position supervises other hosts/hostesses and ensures reservations are made properly with excellent customer service.

Essential Functions

Major responsibilities include, but are not limited to:

• Control the flow of restaurant activity by seating guests in proper stations, maintaining reservation lists, and enforcing restaurant standards.
• Greet guests professionally and warmly.
• Inform guests of resort activities and promote the resort.
• Maintain phone etiquette standards.
• Assign opening and closing duties, as well as side duties.
• Supervise host side work and ensure all stations are set up properly.
• Ensure menus are available at each station before shifts.
• Manage reservations in OpenTable, handle incoming calls, and note guest requests.
• Lead by example, support department operations, and provide direct guest service as needed.
• Abide by sanitation, health regulations, and company policies.
• Collaborate with Food & Beverage management to achieve outstanding results and foster an excellent work environment.

Qualifications

• High school diploma or equivalent.
• Minimum of two years’ experience as a host/hostess.
• Proficiency in Word, Excel, PowerPoint, Micros, OpenTable, and Outlook.

Preferred Qualifications

• Experience in luxury hotels preferred.
• Bachelor’s Degree preferred.

Physical Requirements

Requires walking and standing most of the day, with the ability to exert mobility for up to 8 hours. Must be able to bend, stoop, squat, and stretch. Manual dexterity and ability to lift up to 25 lbs regularly; lift trays weighing up to 40 lbs frequently; push/pull carts up to 250 lbs occasionally. Continuous visual functions include near and color vision, and depth perception.

The pay rate for Lead Host is $20.00 per hour. This is the base wage, excluding incentives such as tips or commissions.

Montage is an equal opportunity employer committed to diversity and inclusion. We maintain a drug-free workplace and perform pre-employment drug testing.