Lead Host

Medical City Healthcare; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision

401(k) plan with 100% match on 3–9% of

Tuition and certification support

Job summary

Medical City Plano is seeking a Lead Host to support patient meals and service in a busy hospital setting. This role requires reliability, customer service experience, and the ability to supervise the trayline and dining areas on site in Plano.

The position emphasizes sanitation, timely patient interaction, effective communication with patients and hospital staff, and ongoing service improvements to ensure high quality dining experiences for patients and families.

Qualifications

• High school diploma or GED required.
• Food Handlers Certificate within 30 days of employment.
• Prior food service and customer service experience; supervisory experience a plus.
• Ability to listen, interact and communicate verbally and in writing.

Responsibilities

• Adherence of Standards of Operation.
• Directs and maintains Sanitation/Safety.
• Attendance and being on time, ready to work your scheduled hours is an essential job function.
• Supervises the patient trayline area providing high quality and accurate patient meals.
• Works as a Host relief during staffing shortages.
• Provides patient rounding and responds to requests in a timely manner.
• Communicates effectively with patients, FNS team and Hospital leadership on a regular basis.
• Rewards and recognizes staff for individual and team success.
• Problem solves for improving departmental efficiencies.
• Checks patient meals for accuracy.
• Provides service recovery, and communicates escalated needs to manager.
• Maintains documentation of completed services and any actions taken.

Skills

Customer service

Food service

Supervisory experience

Education

High school diploma or GED

Job description

Do you have the career opportunities as a Lead Host you want with your current employer? We have an exciting opportunity for you to join Medical City Plano which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

POSITION RESPONSIBILITIES:

• Adherence of Standards of Operation.
• Directs and maintains Sanitation/Safety.
• Attendance and being on time, ready to work your scheduled hours is an essential job function.
• Supervises the patient trayline area providing high quality and accurate patient meals.
• Works as a Host relief during staffing shortages.
• Provides patient rounding and responds to requests in a timely manner.
• Communicates effectively with patients, FNS team and Hospital leadership on a regular basis.
• Rewards and recognizes staff for individual and team success.
• Problem solves for improving departmental efficiencies.
• Checks patient meals for accuracy.
• Provides service recovery, and communicates escalated needs to manager.
• Maintains documentation of completed services and any actions taken.

POSITION REQUIREMENTS/QUALIFICATIONS:

• Education: High school diploma/GED required
• Licensure/certification/registration: Food Handlers Certificate within 30 day of employment
• Experience: Prior food service and customer service experience, supervisory experience a plus
• Special Skills & Qualifications: Ability to listen, interact and communicate verbally and in writing.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Medical City Plano opened in 1975 and provides Plano and Collin County with advanced health care. Medical City Plano is a 600+ bed acute care hospital. We have more than 2,000 employees and over 1,400 physicians on staff. Our main campus in Plano has a cancer treatment center and cardiovascular programs. We have The Bariatric Surgery Institute, a Wound Care Center and inpatient rehabilitation. We also offer complete women’s and children’s services. This includes a high-risk antepartum unit and a Level 3 neonatal intensive‑care unit. We were the first hospital in Dallas, Collin or Denton counties to be named a Comprehensive Stroke Center by the Texas Department of State Health Services. Medical City Plano was the first Level I Trauma Center in Collin County and The Burn & Reconstructive Center of Texas was the first burn center in Collin County. As a part of the Medical City network of hospitals and specialists, patients are ensured access to leading medical experts and advanced healthcare innovations.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.