Lead High-Risk EDD Reviews (BSA/AML)

Pathward, N.A.; Sioux Falls (SD); Hybrid; USD 72,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement benefits

Life insurance

Disability benefits

Paid time off

Job summary

Pathward, N.A. is seeking a Manager, High-Risk Customer Reviews to lead the EDD review team across all lines of business. You will set workflow expectations, coach analysts, and ensure timely, documented reviews in line with BSA/AML requirements and risk appetite.

You will manage daily operations, establish metrics, handle escalations, and partner with stakeholders to improve defensibility and efficiency while maturing the EDD program.

Qualifications

• Five or more years of experience in BSA/AML compliance within financial services, including direct EDD reviews of high‑risk customers.

Responsibilities

• Directly manage and develop a team of analysts performing EDD reviews of varying complexity; set performance expectations, provide coaching, and complete performance feedback processes
• Own daily operations and workload planning to ensure reviews are completed within SLA timeframes
• Establish and monitor team performance metrics and drive corrective actions
• Oversee case assignment and status management; remove blockers and coordinate rework
• Lead a quality control and sampling program for completed EDD reviews; identify root causes, document findings, and implement training
• Coordinate audit, compliance testing, and exam support for the team, including evidence gathering and remediation of findings
• Lead and/or support ad hoc projects and initiatives as assigned

Skills

BSA/AML compliance

EDD reviews

People leadership

data analysis

risk assessment

stakeholder management

communication (verbal)

Tools

Actimize

Job description

Pathward, N.A. is seeking a Manager, High-Risk Customer Reviews to lead the EDD review team across all lines of business. You will set workflow expectations, coach analysts, and ensure timely, documented reviews in line with BSA/AML requirements and risk appetite.

You will manage daily operations, establish metrics, handle escalations, and partner with stakeholders to improve defensibility and efficiency while maturing the EDD program.