Lead Heavy Equipment Service Manager

Stephenson Equipment, Inc.; Harrisburg (Dauphin County); On-site; USD 110,000 - 140,000; Full time

Job summary

Stephenson Equipment, Inc. in Harrisburg, PA, seeks an experienced Service Manager to lead maintenance and repair operations for heavy equipment and specialized vehicles.

This full-time leadership role coordinates workflow, supervises technicians, and ensures safe, high-quality service. You will manage budgets, service records, and parts availability while providing top-tier customer service and coaching for staff.

Qualifications

• At least 15 years of progressive mechanical experience with heavy equipment and related systems.
• 3–5 years of service-management or shop-leadership experience.
• Proven ability to lead technicians, manage workflow, troubleshoot complex issues.
• Strong organizational, communication, budgeting and problem-solving skills.
• Valid driver's license and CDL required; State Inspection License preferred.

Responsibilities

• Coordinate, schedule, prioritize, and supervise maintenance, inspections, diagnostics, and repairs.
• Lead technicians and mechanics, monitor workmanship and productivity, and provide coaching and development.
• Ensure compliance with safety requirements, manufacturer procedures, and applicable regulations.
• Assist with complex mechanical, hydraulic, electrical, pump, and vehicle-system troubleshooting.
• Manage work orders, service records, staffing capacity, parts and supply needs, and equipment readiness.
• Provide high-level customer service and resolve service concerns promptly and professionally.
• Develop and manage the service department budget and monitor operational and financial performance.
• Coordinate employee training, certifications, licenses, and technical development.
• Partner with branch leadership, parts, sales, rental, accounting, manufacturers, and vendors to support safe and profitable service operations.

Skills

Leadership

Mechanical knowledge

Project management

Communications

Customer service

Budgeting

Tools

Service-management software

Microsoft Office

Job description

Stephenson Equipment, Inc. in Harrisburg, PA, seeks an experienced Service Manager to lead maintenance and repair operations for heavy equipment and specialized vehicles.

This full-time leadership role coordinates workflow, supervises technicians, and ensures safe, high-quality service. You will manage budgets, service records, and parts availability while providing top-tier customer service and coaching for staff.