Lead Guidewire Developer (Hybrid)

American Family Insurance; Alabama; Hybrid; USD 131,000 - 220,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work arrangement

Comprehensive benefits

Job summary

American Family Insurance seeks a Lead Guidewire Developer to provide technical leadership for the Guidewire CLPC platform, driving design, modernization, and support of critical business applications. You will mentor engineers, collaborate with architects and stakeholders, and advocate for scalable, secure architectures.

The role emphasizes operations excellence, performance improvements, and integration with cloud and automation capabilities in a hybrid work setting.

Qualifications

• Experience providing customer-driven solutions and support.
• Ability to analyze and understand complex software systems.
• Strong ability to communicate technical information.
• Experience delivering multiple solution approaches and designs to customers.
• Experience leading technical design discussions, architecture reviews, and solution planning.

Responsibilities

• Serve as the technical lead for the Guidewire CLPC platform, providing guidance for complex business and technology solutions.
• Lead solution design, technical reviews, and engineering decision-making to ensure scalable, secure, and maintainable architectures.
• Partner with architects, product teams, engineering leaders, and stakeholders to align technical solutions with business goals.
• Drive platform reliability, resiliency, performance, maintainability, and ops excellence.
• Lead root cause analysis and remedial actions for production issues and long-term improvements.
• Identify and reduce technical debt to improve platform health and supportability.
• Establish and promote engineering standards and quality expectations across the platform.
• Provide mentoring and coaching to engineers through reviews and knowledge sharing.
• Evaluate emerging tech including automation and AI-assisted development to boost effectiveness.
• Lead modernization initiatives for scalability, resiliency, automation, and sustainability.

Skills

Guidewire PolicyCenter

Technical leadership

SDLC knowledge

Automation

AI development

Cloud technologies

Observability tools

Mentoring

Root cause analysis

Tools

Guidewire BillingCenter

Guidewire ClaimCenter

Integration tooling

Job description

As a Lead Guidewire Developer with American Family Insurance, you will provide technical leadership for the Guidewire Commercial Lines PolicyCenter platform, driving the design, development, modernization, and support of critical business applications. You will collaborate with architects, engineering teams, and business stakeholders to deliver secure, scalable, and maintainable solutions, while influencing technical direction, advancing modern engineering practices, and ensuring operational excellence. Through mentorship, problem solving, and strategic decision-making, you will help build a high-performing platform that supports current business needs and future growth. You will report to Senior Manager Engineering. Relocation assistance may be available.

#LI-Hybrid Position Compensation Range: $131,000.00 - $220,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Serves as the technical lead for the Guidewire CLPC platform, providing guidance and leadership for complex business and technology solutions.
• Leads solution design, technical reviews, and engineering decision-making to ensure scalable, secure, and maintainable application architectures.
• Partners with architects, product teams, engineering leaders, and business stakeholders to align technical solutions with business objectives.
• Drives platform reliability, resiliency, performance, maintainability, and operational excellence.
• Leads root cause analysis and resolution of complex production issues and implements long-term corrective actions.
• Identifies and drives opportunities to reduce technical debt and improve overall platform health and supportability.
• Establishes and promotes engineering standards, development best practices, and quality expectations across the platform.
• Provides technical leadership, mentoring, and coaching to engineers through design reviews, knowledge sharing, and guidance on technical solutions.
• Evaluates emerging technologies and engineering capabilities, including automation and AI-assisted development opportunities, to improve engineering effectiveness.
• Leads and influences platform modernization initiatives focused on scalability, resiliency, maintainability, automation, and long-term sustainability.
• Collaborates across teams to understand system dependencies, integration requirements, risks, and technology impacts.
• Supports estimation, planning, and technical execution activities for complex initiatives and platform enhancements.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience analyzing and understanding complex software systems.
• Demonstrated experience communicating technical information.
• Demonstrated experience developing different solution-delivery and design approaches and solutions to customers.
• Demonstrated experience developing different solution-delivery and design approaches and solutions to customers.
• Demonstrated experience developing complex software/systems using one or more programming language.
• Demonstrated experience analyzing and estimating project size and work efforts for software solutions.
• Demonstrated experience providing technical guidance and leadership to less experienced staff.
• Extensive knowledge and understanding of software development and design standards and methodologies.
• Extensive knowledge and understanding of infrastructure technologies, operating systems, and the interconnectivity between infrastructure platforms and software tools.
• Extensive knowledge and understanding of systems development life cycle (SDLC).
• Solid knowledge and understanding of application architecture and design alternatives.
• Solid Knowledge and understanding of integration and migration strategies and technologies.

Preferred Qualifications

• Experience in software engineering, application development, or platform engineering supporting complex enterprise applications.
• Experience with Guidewire PolicyCenter in development, solution design, support, or technical leadership roles strongly preferred.
• Knowledge of Guidewire BillingCenter, ClaimCenter, integrations, and modernization initiatives.
• Experience supporting business-critical applications requiring high availability, reliability, and operational excellence.
• Strong analytical, troubleshooting, problem-solving, and decision-making skills.
• Demonstrated ability to influence technical direction and collaborate effectively across architecture, engineering, product, and business teams.
• Experience leading technical design discussions, architecture reviews, and solution planning efforts.
• Experience improving application performance, resiliency, reliability, and operational effectiveness.
• Experience performing root cause analysis and resolving complex production issues.
• Familiarity with cloud technologies, automation, observability tools, and modern engineering practices.
• Interest in emerging technologies, including AI-assisted engineering and intelligent automation.

Licenses: Not Applicable.

Travel Requirements Up to 10%.

Physical Requirements Work that primarily involves sitting/standing.

Working Conditions Not Applicable.

Additional Information

To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.

Offer to selected candidate will be made contingent on the results of applicable background checks Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions Sponsorship will not be considered for this position unless specified in the posting

In this hybrid role, you will be expected to work a minimum of 10 days per month out of our Madison, WI or Boston, MA offices.

Benefits

• You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
• Competitive 401(k) contribution.
• Pension plan.
• Annual incentive.
• 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid-family leave.

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

American Family Insurance is an equal opportunity employer.

It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals.

If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.

#LI-AB1 American Family Insurance, based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships.

American Family Insurance is the nation’s 12th-largest property/casualty insurance company, ranking No. 202 on the Fortune 500 list. American Family has a current ‘a+’ credit rating through AM Best, and has distinction as a “Standing the Test of Time” company, which is represented by having an AM Best financial strength rating of ‘A’ or better for at least 75 years. The company offers American Family-brand products through a network of exclusive agency owners as well as nationwide through key strategic partnerships. American Family Insurance also includes Homesite and Main Street America Insurance. The company has approximately 10,500 employees nationwide.